Technical Account Specialist
3 weeks ago
Are you tech-savvy and passionate about helping professionals with cutting-edge software? Advantage Design Group is looking for a Technical Account Specialist who thrives on working with people and technology
About the Role
As our Technical Account Specialist, you'll ensure exceptional care for our software subscribers through phone, email, and video support. You'll work closely with our Support Specialist to deliver top-notch customer service.
Key Responsibilities
- Conduct proactive client outreach to ensure satisfaction and gather feedback
- Stay updated on product features and functionality
- Problem-solve and identify solutions for client needs
- Provide platform training and technical support to clients
- Collaborate with the production manager on timely proposals
- Document all troubleshooting and client communications
- Consult on product modifications and maintain Standard Operating Procedures
- Assist with platform and site testing
- Strong customer service and communication skills (verbal and written)
- High computer literacy with understanding of web technology, HTML/CSS, and Internet functionality
- Extensive experience with Office 365 (including SharePoint) and video conferencing platforms
- Ability to learn quickly and adapt to new technologies
- Problem-solving and resourcefulness
- Strong organizational skills with high attention to detail
- Project, client services, or account management experience
- Website CMS experience
- Competitive hourly rate
- Ongoing training (web-based and on-the-job)
- Break room stocked with unlimited snacks, tea & coffee
- No state income tax
- Coastal Florida city with miles of beaches and river (learn more at visitjacksonville.com)
Advantage Design Group is North America's largest online orientation firm, serving education institutions across three countries. Our Advantage Orientation and Recruiting Platform offers interactive, media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.
We work with prestigious institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. Join us to make a real impact on the student and staff experience at leading institutions nationwide.
Learn more at AdvantageDesignGroup.com
Important Information
- Full-time, in-office position
- Location: 6877 Phillips Industrial Blvd, Jacksonville, FL 32256
- U.S. citizenship or U.S. work authorization required
-
Technical Account Specialist
2 weeks ago
Jacksonville, United States Advantage Design Group Full timeAre you tech-savvy and passionate about helping professionals with cutting-edge software? Advantage Design Group is looking for a Technical Account Specialist who thrives on working with people and technology! About the Role As our Technical Account Specialist, you'll ensure exceptional care for our software subscribers through phone, email, and video...
-
Technical Account Specialist
3 weeks ago
Jacksonville, United States Advantage Design Group Full timeAre you tech-savvy and passionate about helping professionals with cutting-edge software? Advantage Design Group is looking for a Technical Account Specialist who thrives on working with people and technology! About the Role As our Technical Account Specialist, you'll ensure exceptional care for our software subscribers through phone, email, and video...
-
Accounting Specialist
4 weeks ago
Jacksonville, Florida, United States TMF Health Quality Institute Full time**Job Summary**We are seeking a highly skilled Accounting Specialist to join our team at TMF Health Quality Institute. As an Accounting Specialist, you will be responsible for performing routine accounting work, providing lead work and subject matter expertise through technical support and one-on-one training.**Key Responsibilities**Computes, classifies,...
-
Technical Support Specialist
4 weeks ago
Jacksonville, Florida, United States Bryte Inc Full timeTechnical Support Specialist**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Bryte Inc. in Jacksonville, FL. As a Technical Support Specialist, you will play a crucial role in ensuring our customers receive prompt and efficient technical assistance.**Key Responsibilities:** Configure and deploy Point of Sale...
-
Technical Support Specialist
4 weeks ago
Jacksonville, Florida, United States HD Supply Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at HD Supply. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Main ResponsibilitiesAnalyze customer product issues and provide solutionsConduct research on product information and...
-
Technical Specialist
6 days ago
Jacksonville, United States Zoetis, Inc Full timeStates considered: FloridaPreferred Location: Orlando FloridaRole DescriptionThe Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to...
-
Technical Specialist
2 weeks ago
Jacksonville, United States Zoetis, Inc Full timeStates considered: FloridaPreferred Location: Orlando FloridaRole DescriptionThe Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to...
-
Diagnostic Technical Specialist
4 weeks ago
Jacksonville, Florida, United States Zoetis Full timeJob Summary:The Diagnostic Technical Specialist provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings. This role is responsible for the overall business health and customer satisfaction of assigned territories.Key Responsibilities:Assist clinics with implementation, training, operation, applications, and problem...
-
Electrical Systems Specialist
4 weeks ago
Jacksonville, Florida, United States Manpower Skilled Technical Full timeAt Manpower Skilled Technical, we are seeking an Electrical Systems Specialist to support our production team. As an Electrical Systems Specialist, you will be responsible for setting electrical switchgear, panels, controllers, wireways, trays, and other electrical equipment. You will also read and understand electrical drawings and schematics, install...
-
Automotive Technical Specialist
1 month ago
Jacksonville, Florida, United States Kia America Full timeAt Kia America, we're pushing the boundaries of innovation and excellence in the automotive industry. We're seeking a highly skilled Automotive Technical Specialist to join our team and contribute to our mission of creating award-winning products and delivering exceptional customer experiences. As an Automotive Technical Specialist, you will be responsible...
-
Welder Specialist
4 weeks ago
Jacksonville, Florida, United States Manpower Skilled Technical Full timeJob Title: Welder SpecialistLocation: Jacksonville, FLPay Range: $27-30 per hourJob Summary:We are seeking a skilled Welder Specialist to join our team in Jacksonville, FL. As a Welder Specialist, you will be responsible for supporting the welding team in the production department. The ideal candidate will have strong mechanical aptitude, problem-solving...
-
Warehouse Technical Support Specialist
4 weeks ago
Jacksonville, Florida, United States Vaco Full timeJob Summary:We are seeking a skilled Warehouse Technical Support Specialist to provide critical technical assistance to warehouse users of information resources. This position involves resolving hardware and software issues, coordinating user technical training, and maintaining the information resources repository for user applications.Key...
-
Technical Support Expert
1 month ago
Jacksonville, Florida, United States Cornerstone OnDemand Full timeJob SummaryThe Advanced Technical Support Specialist is a critical role within Cornerstone OnDemand, responsible for delivering exceptional support experiences to our enterprise customers. This position requires a high level of trust, collaboration, accountability, respect, and innovation.Key ResponsibilitiesResolve complex and critical issues with the...
-
Accounting Specialist
4 weeks ago
Jacksonville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an opportunity for an Accounting Specialist based in Jacksonville, Florida. This role involves handling various accounting tasks within a remote work setting. The position is an excellent fit for individuals with expertise in accounting software systems and a willingness to learn new systems. This role offers a...
-
Technical Support Specialist
3 weeks ago
jacksonville, United States Compunnel Inc. Full timeWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team and provide on-site technical support for the end-user community. This is a Temp-to-Perm role where the successful candidate will be responsible for hardware and software installations, troubleshooting, maintenance, and PC refresh support.Field Service...
-
Technical Support Specialist
3 weeks ago
Jacksonville, United States Compunnel Inc. Full timeWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team and provide on-site technical support for the end-user community. This is a Temp-to-Perm role where the successful candidate will be responsible for hardware and software installations, troubleshooting, maintenance, and PC refresh support.Field Service...
-
Technical Support Specialist
3 weeks ago
jacksonville, United States Compunnel Inc. Full timeWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team and provide on-site technical support for the end-user community. This is a Temp-to-Perm role where the successful candidate will be responsible for hardware and software installations, troubleshooting, maintenance, and PC refresh support.Field Service...
-
Senior Technical Specialist
4 weeks ago
Jacksonville, Florida, United States JACKSONVILLE ELECTRIC AUTHORITY Full timeJob SummaryWe are seeking a highly skilled Senior Technical Specialist to join our team at the Jacksonville Electric Authority. This role will be responsible for acquiring and applying knowledge and skills in a specific functional area by performing engineering assignments using standard analysis, procedures, and techniques.Key ResponsibilitiesPerform...
-
Accounts Receivable Specialist
4 weeks ago
Jacksonville, United States Lunchpail Service Partners Full timeLunchPail Service Partners is Now Hiring an Accounts Receivable Specialist!Founded on the belief that together we can achieve more, LunchPail Service Partners has grown from a visionary idea into a leading platform of home services businesses nationwide. Our journey began with a simple goal: to empower home services professionals through collaboration,...
-
Accounts Receivable Specialist
4 weeks ago
Jacksonville, Florida, United States Ascendo Full timeJob Description Job Summary: We are seeking detail-oriented Accounts Receivable Specialists to excel in our team. The ideal candidates will possess strong Excel skills, experience in accounts receivable collection, and proficiency in cash applications. Key Responsibilities: Customer Contact: Reach out to customers regarding account and payment...