Store Manager

Apply for the Store Manager role at Walgreens. Job Objectives Manages the operation of a Walgreens store. Improves store sales, profitability, and image through proper merchandising, protection of store assets, selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks Monitors and analyzes customer service provided by team members. Offers reminders, training, encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience. Resolves customer complaints and helps respond to customers’ special needs. Supervises operation of the store and pharmacy, including opening/closing, shift changes, task delegation, and scheduling team members. Supervises control of store money, including register counts, withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping. Supervises merchandising by planning and implementing sets and resets, reviewing promotion plans, and ensuring proper display. Analyzes inventory trends and supervises inventory management, including ordering, keeping stock, liquidating stock, and avoiding overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures execution of District Manager operational feedback. Implements store organization through proper hiring, placement, scheduling of work assignments, and delegation. Ensures store/grounds are clean, presentable, and maintains repair and maintenance; responds to emergencies. Manages operations of assigned location with strict compliance with all applicable laws and regulations. Ensures staff has working knowledge of all computer and technology systems and software. Complies with all company policies and procedures, and maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Assigns daily operational responsibilities and tasks to store team members and assistant managers. Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with District Management. Reviews and analyzes asset protection data and implements action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance. Analyzes clinic performance indicators and works with the Clinic Coordinator or Manager to ensure performance and support. Identifies sales opportunities to ensure growth and performance of store and pharmacy. Manages inventory levels, ordering, keeping stock, liquidating stock, anticipating fast-selling items, and seasonal changes. Manages team member performance by assigning responsibilities, setting goals, providing feedback, giving recognition, and managing career progression. Monitors and ensures timely completion of required training programs for all team members. Makes hiring, promotion, and termination decisions. Addresses issues and disciplines store team members, engaging with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up according to deadlines. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision. Ensures compliance with all corporate policies and employment laws. Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring open communication. Participates in company and on-the-job training to improve skills and productivity. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure and pursues required certifications. Seeks self-development by monitoring own performance, setting high personal standards, and learning best practices in retail, management, and pharmacy. Serves as liaison between district, corporate, and the store to provide a communication channel, respond to requests, provide feedback, and implement initiatives. Conducts community outreach and assists District Manager in planning and attending community events. Basic Qualifications Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience Licensed pharmacy technician as required by state OR pharmacy assistant in Washington OR licensed pharmacist as soon as possible, no later than 12 months from start date Willingness to work a flexible schedule including extended days, evenings, and weekend hours Preferred Qualifications Bachelor’s degree PTCB or ExCPT certification Three years retail management experience, including supervision and assignment of work Licensed pharmacy technician or pharmacy assistant in Washington or licensed pharmacist We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 – $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits. Company Information Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development #J-18808-Ljbffr