Infrastructure Supervisor

2 weeks ago

Lansing, United States TEKsystems Careers Full time

*Description:*
the Infrastructure Supervisor manages and monitors all installed systems and infrastructure. The Infrastructure Supervisor installs, configures, tests, and maintains operating systems, application software, and system management tools. The Infrastructure Supervisor proactively ensures the highest levels of systems and infrastructure availability, while maintaining security, backup, and redundancy strategies. The Infrastructure Supervisor writes and maintains custom scripts to increase system efficiency/automation and lower human intervention time on tasks. The Infrastructure Supervisor provides third tier/second escalation support and coordinates work activities within the Infrastructure Team, including scheduling upgrades and maintenance activities. The Infrastructure Supervisor also manages the availability, integrity, and overall operation of applications and the related infrastructure across several business units and IT products ensuring continuity and achieving a high level of performance and availability.
ESSENTIAL JOB FUNCTIONS:
• Strategizes with the IT Services Manager and coordinates with intradepartmental supervisors to meet goals and objectives of the department
• Manages the Infrastructure Team by training and coaching, communicating job expectations, and evaluating their performance
• Identifies and provides recommendations to IT Services Manager
• Oversees the execution, enforcement, and monitoring of systems ensuring that proper application and endpoint monitoring is in place to alert on any support issues
• Plans and manages maintenance schedules, access, and security levels on managed systems to ensure system security, uptime, and availability
• Keeps management informed in major incident situations to support decisions effecting business continuity; develops crisis procedures that evaluates, substantiates, and defends business continuity; delivers crisis procedure options to management
• Derives future operations and infrastructure requirements from the analysis of system data (system logs, performance metrics, performance counters) to drive performance improvement and support the end user with highly available systems
• Participates in the evaluation, testing, and recommendation of new software and computer hardware configurations
• Manages the configuration and operation of client-based computer operating systems
• Upgrades systems and processes as required for enhanced functionality and security incident resolution
• Manages Microsoft Azure and Microsoft 365 product deployment, license management, user management, user security requirements, and infrastructure requirements
SECONDARY DUTIES AND RESPONSIBILITIES:
• Manages and maintains user access lists, system access permissions, email access, and user logon-scripts
• Performs all other duties, as requested by the IT Services Manager
• Performs all other duties as assigned
EDUCATION/EXPERIENCE:
• Bachelor's degree in Information Technology or a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• 15 years or more of related work experience in infrastructure management and maintenance
• Experience with VMware, Microsoft 365, Azure, and SCCM
• Networking experience with routing and switching
• Essential understanding of cyber security and organizational security needs
• Experience with Veeam, WhatsUp Gold Monitoring, Microsoft Defender preferred
• Other combinations of education and experience may be evaluated on an individual basis
*Skills:*
Infrastructure, Azure, M365, Microsoft, Xtreme Networks, Router, SCCM, Security, Project Management, Veeam, Whatsup Gold, Microsoft Defender, User access lists, email
*Additional Skills & Qualifications:*
SKILLS AND KNOWLEDGE REQUIRED:
• Experience with enterprise grade monitoring tools capable of generating alert notifications and executing strong knowledge of Microsoft Windows Server
• Strong knowledge of virtualization technology
• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels and outside vendors
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and address requests
• Strong attention to detail, organizational skills, and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Knowledge of workstation operating system support
• Advanced knowledge of system vulnerabilities and security issues
• Ability to follow directions and work independently
• Ability to communicate with others, both orally and in writing
• Ability to work in a professional and nonpartisan manner
• Ability to develop and maintain good working relationships with legislators and other elected officials, staff, vendors and other agencies





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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