Customer Service Rep
4 weeks ago
Location: Irvine, CA/Hybrid
Schedule: Standard Office Hours
Duration: 5-Month Contract
Pay range: $18.00 - $21.00 per hour
Job Summary:
The primary role of a Call Center/Customer Service Specialist is to engage with customers, providing accurate information about products and services while addressing and resolving any issues or complaints. Typically, a customer service specialist identifies customer concerns, offers solutions, or ensures appropriate follow-up when necessary. The role may involve handling inbound, outbound, or a mix of both types of customer interactions.
Key Responsibilities:
- Resolve customer service or billing issues by processing returns, issuing refunds, or adjusting bills.
- Respond to customer inquiries or inform them of claim investigation outcomes and any related changes.
- Escalate unresolved complaints to the appropriate department for further review.
- Maintain detailed records of customer interactions, inquiries, complaints, and the actions taken.
Required Skills:
- Strong verbal and written communication skills, with excellent attention to detail and customer service abilities.
- Interpersonal skills and the capacity to work independently while managing time effectively.
- Proficiency in accurately documenting and recording customer information.
- Familiarity with computer applications such as Microsoft Word and PowerPoint.
Education and Experience:
- A high school diploma or GED is preferred.
- 2-4 years of experience in customer service is required.
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