Customer Service Rep

4 weeks ago


irvine, United States Hydrogen Group Full time

Location: Irvine, CA/Hybrid
Schedule: Standard Office Hours
Duration: 5-Month Contract
Pay range: $18.00 - $21.00 per hour
Job Summary:

The primary role of a Call Center/Customer Service Specialist is to engage with customers, providing accurate information about products and services while addressing and resolving any issues or complaints. Typically, a customer service specialist identifies customer concerns, offers solutions, or ensures appropriate follow-up when necessary. The role may involve handling inbound, outbound, or a mix of both types of customer interactions.
Key Responsibilities:

  • Resolve customer service or billing issues by processing returns, issuing refunds, or adjusting bills.
  • Respond to customer inquiries or inform them of claim investigation outcomes and any related changes.
  • Escalate unresolved complaints to the appropriate department for further review.
  • Maintain detailed records of customer interactions, inquiries, complaints, and the actions taken.

Required Skills:

  • Strong verbal and written communication skills, with excellent attention to detail and customer service abilities.
  • Interpersonal skills and the capacity to work independently while managing time effectively.
  • Proficiency in accurately documenting and recording customer information.
  • Familiarity with computer applications such as Microsoft Word and PowerPoint.

Education and Experience:

  • A high school diploma or GED is preferred.
  • 2-4 years of experience in customer service is required.

..



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