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Customer Service Representative

2 months ago

Lisle, United States Remprex Full time
Description

What You'll Do

As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a highly technologically advanced environment that serves as the premier hub for North America intermodal transportation, equipped with 36 monitors displaying live video feeds. Customer Service Representatives make timely decisions to assist with on-site failures to automatic systems to ensure efficiency and safety for the customers we serve.

Responsibilities

  • Inspect shipping containers using high-definition images to identify damage, such as holes in equipment, flat tires, etc.
  • Assist automated machine learning systems by validating shipping container markings
  • Confirm the presence and compliance of hazardous labels on shipping containers
  • Confirm the presence of trailers hooked up to a truck
  • Validate driver's license registration using REMPREX proprietary systems
  • Provide virtual face-to-face assistance for drivers and other customers at the terminal
  • Answer phone calls from drivers, dispatchers, and on-site personnel in order to assist with the gating process; escalate calls as needed
  • Perform transactional research using various proprietary systems to resolve issues for drivers in real-time
  • Provide periodic remote surveillance and monitoring of automotive and intermodal yards

What You'll Need

Required

  • At least 18 years of age
  • Possess a high school diploma or GED
  • Unwavering attention to detail when performing repetitive tasks
  • Ability to problem solve and ask thoughtful questions to create solutions
  • Active-listening skills with the ability to communicate efficiently and effectively
  • High comfort level with virtual and phone communication as primary mediums
  • Prior computer and technology aptitude and eagerness to grow that skillset
  • The ability to work well under pressure in a fast-paced environment
  • Willingness to work in a 365 environment which may include holidays and weekends.

Preferred

  • Associate degree in a related field
  • Previous customer service or call center experience
  • A strong commitment to embrace innovation, technology, and continued growth
  • Bilingual (Spanish/Polish/Russian)

Work Environment
The Network Gate Operator works in an office environment in our Lisle, IL headquarters, working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. Occasional bending, reaching, standing, walking, and carrying can occur.

Who is REMPREX and why are we hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself As part of our high service commitment to our clients, we are continually looking for service-oriented individuals who can add value within our Technical Operations Center -- that's where you come in

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge conventional thinking to continually improve the products and services we offer.

Transparency | We say what we mean, mean what we say, and do what we say we'll do.

What We Offer

  • Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more
  • Paid Time Off
  • Complimentary onsite fitness center in our corporate headquarters
  • Onsite food service in our corporate headquarters
  • Employee Assistance Program
  • Employee Referral Program
  • A conveniently located office easily accessible by public transportation and major highways
  • A Diverse & Inclusive Company Culture that offers genuine teamwork

Ready to build your career with an industry leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today

REMPREX is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background and drug screening.

IND2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)