Customer Service Representative

4 weeks ago


Lisle, Illinois, United States The Sherwin-Williams Company Full time
Job Summary

This is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. You will also be responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, and staying up-to-date with product features and visual standards.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Build productive relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently with policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis, while maintaining a high level of customer satisfaction
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position

This role is a full-time position, and the selected individual will be expected to work at Store #3397, located at 2950 Ogden Ave Suite 105 Lisle, IL 60532. Starting pay is $18.75.



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