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Patient Service Representative
2 months ago
Quincy Medical Group (QMG) has an exciting opportunity for a Patient Service Representative to join our team. QMG is a multi-specialty group practice with more than 155 physicians and providers in West Central Illinois, Southeast Iowa, and Northeast Missouri. With over 85 years of excellence in healthcare, we continue to lead the way in transforming the industry.
At Quincy Medical Group, we are committed to understanding what matters most to our employees and investing in their personal and professional growth. We offer a comprehensive benefits package, including paid leave options, child care assistance, tuition reimbursement, and paid volunteer and community impact opportunities.
The Patient Service Representative is responsible for assisting patients regarding all aspects of their clinic bills and health insurance claims. This role involves making and answering telephone calls, greeting patients positively, receiving and processing insurance claims, discussing payments and billing issues with patients, and handling various administrative tasks to ensure a smooth patient experience.
This role is full-time, non-exempt, with a Monday-Friday 8:00am-5:00pm work schedule.
Responsibilities
The Patient Service Representative will make and answer telephone calls from patients and insurance companies regarding billing and payment arrangements. They will greet patients in a positive and friendly manner, ensuring a welcoming environment. Responsibilities include receiving and processing insurance claims information and forms, discussing payments, insurance questions, and billing problems with patients both in-person and over the phone.
The role involves speaking with patients about payments for elective services, processing Care Credit payments, arranging payments for self-pay patients, and handling financial statements and charity applications. Additionally, the Patient Service Representative will work on reports assigned by the Director, address corrections, monthly AMI adjustments, payroll deduction forms, and oversee assigned work queues. They will also establish contact with pre-OB patients to provide estimates for out-of-pocket expenses.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A high school diploma or GED is required, with six to twelve months of related experience and/or training preferred. The ideal candidate will possess excellent written and verbal communication skills, strong customer service abilities, and a detail-oriented approach.
Discover your future at Quincy Medical Group.
By submitting an application, you attest that you meet the qualifications and can perform the essential functions of this position with or without reasonable accommodation. Quincy Medical Group provides equal employment opportunities and looks forward to welcoming a new member to our team who shares our commitment to excellence and innovation in healthcare.
