Senior Guest Services Manager

1 week ago

Princeton, United States Coborn's Incorporated Full time
Company Introduction

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team

Sullivan's Foods is a proud member of the Coborn's, Inc. Family of Stores. Sullivan's operates a variety of grocery store and Ace Hardware locations as well as a convenience store, all within the state of Illinois

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, Erbert and Gerbert's, and Pet Supplies Plus.

Overview

Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager).

We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations.

This position is responsible for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.

Requirements

  • Must be at least 18 years of age;
  • Previous retail/customer service experience preferred

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

What's In It For Me

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

We're proud to offer a variety of benefits to both our full-time and part-time employees including:

  • A 10% Employee Discount (for the employee and their immediate household)
  • Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit
  • Paid Time Off (PTO/Vacation)
  • Paid Holidays & 1 - time for hours worked on a company-recognized Holiday
  • Paid Military Leave
  • Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing
  • Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year.
  • Tools, resources and opportunities for Career Growth & Development
  • 401(k) plan options - we also match up to 20% of the first 5% contributed
  • Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit
  • Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance

As a member of our team, you can also expect:

  • Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
  • Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that
  • Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We invite you to join us in carrying out our vision to "Be Remarkable" Apply today

retail customer service Part-Time Full-Time Part Time Full Time Hourly Sales Entry level cashier coborns coborn's

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