Associate, Client Success

Join to apply for the Associate, Client Success & Strategy role at AiDASH. About AiDASH AiDASH is an enterprise AI company and the leading provider of vegetation risk intelligence for electric utilities. Powered by proprietary VegetationAI™ technology, AiDASH delivers a unified remote grid inspection and monitoring platform that uses a SatelliteFirst approach to identify and address vegetation and other threats to the grid. With a prevention-first strategy to mitigate wildfire risk and minimize storm impacts, AiDASH helps more than 140 utilities reduce costs, improve reliability, and lower liability across their networks. AiDASH exists to safeguard critical utility infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com. We are a Series C growth company backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of "America's Best Startup Employers." We are also proud to be one of the few software companies in Time Magazine's "America's Top GreenTech Companies 2024". Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024. The Role As an Associate, Client Success & Strategy on the AiDASH Customer Success team, you'll use data and AI to tackle real-world challenges—helping utilities reduce wildfire risk, improve resilience to severe weather, and modernize infrastructure that millions rely on. You'll learn from seasoned CSMs and Product Consultants while taking ownership of your own insights, projects, and customer interactions. We hire self-starters and driven problem-solvers who want real impact, accelerated learning, and true ownership. In this role, you'll ramp quickly into meaningful responsibility: translating data into action, guiding customers through high‑stakes decisions, and driving measurable impact on the ground. As you demonstrate capability, you'll earn more independence and discover where you want to grow—into customer success, consulting, analytics, or other paths across AiDASH. How you'll make an impact Drive Customer Outcomes Lead day‑to‑day communications and follow‑ups for assigned customers Track customer health, usage trends, and program performance to surface risks and opportunities Run onboarding and training moments that set customers up for success Own key customer touchpoints while partnering with CSMs on broader strategy Help customers use our platform to solve real‑world challenges—like reducing wildfire risk, improving grid reliability and preparing for extreme weather Analyze Data & Turn It Into Action Independently analyze customer data to uncover adoption patterns, impact drivers, and expansion signals Build clear, insight‑ready reports and dashboards that show how customers are realizing value Translate technical outputs into simple, actionable recommendations for diverse stakeholders Own analytics workstreams end‑to‑end—from scoping to delivery Present insights directly to customers and internal teams Lead Consultative Workstreams Run smaller project components (discovery, requirements, solution design support) within customer engagements Support workshops and working sessions that guide customers through critical decisions Create materials and communication that enable adoption, change management, and value realization Contribute your analysis and thinking to larger consulting engagements Manage timelines and deliverables while coordinating with cross‑functional partners Collaborate Across AiDASH Work closely with Product Consultants, CSMs, Product Managers, Sales, and Support to deliver customer outcomes Coordinate with Data Scientists and Engineers to resolve customer needs and shape solutions Bring customer insights into team discussions to improve product, process, and experience Support renewal and expansion opportunities with data‑driven recommendations Your Growth Opportunities At AiDASH, your career grows as fast as your impact. Here's what that looks like: Take Increasing Ownership: Start with defined projects, then expand into managing customer relationships, leading analyses, and driving strategic initiatives that solve real‑world problems Learn from Mentors: Get guidance from experienced team members while enjoying the autonomy to own your work and make decisions Build Deep Skills: Gain hands‑on expertise in analytics, consultative problem‑solving, customer success strategies, and our satellite‑powered AI platform Accelerate Your Career: High performers often move into roles such as Customer Success Manager, Product Consultant, or Senior Analyst within 12–18 months Gain Broad Exposure: Work across functions and customer types to uncover your strengths, explore your interests, and shape your future path What we're looking for Experience & Background 0–2 years of experience in analytics, consulting, customer success, or a related field Recent graduates with internships in B2B SaaS, consulting, or data analytics are encouraged Demonstrated ability to take ownership of projects, work independently, and drive tangible results Familiarity with data tools (Excel, SQL, Tableau, Power BI, or similar) Experience or interest in utilities, infrastructure, or field operations is a plus, but not required Skills & Qualities Proactive & Self‑Directed: You take initiative, own your work, and turn ideas into action Analytical & Insight‑Driven: You love digging into data to uncover patterns, insights, and opportunities Clear Communicator: You can translate complex ideas into simple, actionable recommendations for diverse audiences Problem Solver: You thrive in ambiguity, tackle real‑world challenges, and deliver solutions that matter Curious & Growth‑Oriented: You're excited to learn about new industries, technologies, and climate resilience challenges Reliable & Organized: You consistently deliver on commitments while juggling multiple priorities Collaborative & Customer‑Focused: You work well with others and genuinely care about solving problems that impact people and the planet Education Bachelor's degree in Business, Analytics, Economics, Engineering, Environmental Science, or related fields What you'll love Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles 401(k) Plan: Begin contributing after three months of employment. Currently, no company match is offered Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday Winter Break: From Dec 25th through Jan 2nd, we give everyone time off to recharge and enjoy time with family and friends Remote‑First Environment: Work from home with occasional travel (estimated