Strategic Account Director

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world‑class culture. We make a huge impact on the way the world does business. What is in it for you: As a Strategic Account Director at GS1 US, you have the opportunity to join a dynamic organization that is constantly innovating and ever‑forward. You will formulate, execute, and oversee aligned account strategies with the objective of cultivating robust, extensive, and enduring relationships with identified accounts. The primary aim is to align account and GS1 US strategies, secure subscription renewals, upgrades, and substantial new business revenue gains. In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world‑class culture that invests in its employees. We don’t just say culture is important to us, we have the data to back it up. We are currently recruiting for this position, which offers a salary range of $125,000 to $155,000. This position qualifies for participation in our annual employee bonus program. This position is also eligible for company‑sponsored benefits, which include: Health (medical, RX, dental, vision) - effective immediately 401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately Short and Long Term Disability Coverage Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions) Individual Wellness Platform Paid Parental Leave Generous PTO and Company Paid Holidays LinkedIn Learning Tuition Reimbursement Kudos (employee recognition and engagement platform) Catered Lunches 2x/week on in office days Who you are: You are a strategic thinker with the ability to link industry adoption efforts to key account planning, establish, sustain, influence executive relationships and decision making, and actively listen to customer needs, interpret those needs into a requirement set, and creatively deliver a solution for resolution. You are an excellent communicator (oral and written) and a strong relationship builder. You understand how to resolve customer business challenges using a solutions‑orientation approach and can build credibility and become an effective and respected ally of other senior leaders both internally and externally. You possess business acumen and negotiating experience and presence. You are an expert at identifying, negotiating, and closing large sales, including commercial contracts. Your background consists of 10+ years of solutions and global sales experience and 5+ years in industries related to our key customer industries, Marketplaces, CPG/FMCG Grocery, Retail Apparel, General Merchandise, Healthcare, and Foodservice. You lead by example and demonstrate a bias toward action, results orientation, and a style conducive to teamwork. What you will do: In short, you will provide strategic account management to key customer accounts (individual or groups of customers) to ensure products, solutions, and services support and drive short‑term and long‑term customer business objectives. You will act as the liaison between key customers and functional areas/business teams, helping to identify and resolve account issues (billing, customer service, merger & acquisition activities). A few more details: Manages assigned accounts and develops and implements effective strategies to win and maintain their business. Provides strategic account management to key customer accounts (individual or groups of customers) to ensure products, solutions and services support and drive short‑term and long‑term customer business objectives. Develops and executes account strategies. Leads regular account reviews to ensure relevance and impact of key account strategies. Develops, maintains, and enhances a high, wide, and deep relationship with assigned key accounts. Provides ‘one face to the customer’ for GS1 US. Works to advocate the adoption of standards in the appropriate industry. Coordinates and consults with internal matrix partners to deliver the right solution(s) to solve specific customer problems and achieve customer business objectives. Identifies solution enhancements or innovations to best serve and anticipate customer/industry needs. Acts as the liaison between key customers and functional areas/business teams. Identifies and resolves account issues (billing, customer service, merger & acquisition activities). Other skills and abilities: Multi‑Domain Knowledge (preferred) CPG/FMCG Grocery, Retail Apparel, General Merchandise, Healthcare, Foodservice, and other Industry Verticals. Strong executive presence. Ability to establish, sustain, influence executive relationships and decision making. Ability to actively listen to customer needs, interpret those needs into a requirement set, and creatively deliver a solution for resolution. Ability to identify key interdependencies between internal functional organizations and decision makers. Specific market segment or industry experience as applicable. Ability to develop and sustain key relationships high, wide, and deep across the business enterprise. Strategic Thinker - ability to link industry adoption efforts to key account planning. In‑depth supply chain and operational knowledge including business process design capability. Astute time management skills. Key Account management experience. Proven ability to identify, negotiate and close large sales, including commercial contracts. Boundary Spanning Effectiveness; can get things done across multi‑functional areas. Excellent relationship builder – one on one, one too many, internally and externally. Ability to resolve customer business challenges using a solutions‑orientation. Experience functioning as an effective change agent within an organization. Knowledge and proven experience of Miller Heiman Strategic Selling. Ready to be part of a team that believes the identification of everything makes anything possible? Apply today – we can’t wait to hear your story. GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin. GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via‑email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US. #J-18808-Ljbffr