Senior Director, Organizational Development

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.**This job description is a template for job requisitions please make sure to update according to the position you are hiring for**Reports to Talent Development SVP - Based in the US remote employee.The Senior Director, Organizational Development & Succession will shape the enterprise strategy for succession planning and future-ready capability design across Genesys. This leader ensures we have a robust pipeline of leaders and an organization built for agility, innovation, and growth.Partnering closely with HR Business Partners, the Talent Development team, and the Executive Leadership Team, this role will design the frameworks, tools, and experiences that accelerate readiness, enhance capability, and strengthen organizational performance.**Succession Planning & Leadership Pipelines*** Lead the global succession planning strategy across all leadership levels, integrating company goals, readiness frameworks, and internal talent insights.* Ensure consistency in successor identification and readiness evaluation.* Partner with HR and business leaders to assess bench strength, identify high-potential talent, and build targeted acceleration plans.* Lead the annual succession review cycle in alignment with Performance Management and Talent Review processes.* Drive use of analytics and dashboards to track talent movement, development progress, and organizational risk.**Organizational Capability & Design*** Build and implement a global capability framework that defines future-ready skills aligned with Genesys’ strategic priorities, leadership values, and Success Profiles.* Map organizational strengths, capability gaps, and critical role skill needs to inform design and investment decisions.* Collaborate with business and HR leaders to shape organizational design and operating models that enable strategy execution.* Ensure alignment of structures, systems, and talent development strategies to enhance agility, scalability, and innovation.* 12+ years of HR experience in talent management, or HR Business Partner leading Organizational Design with global scope preferred.* Proven success leading enterprise-level succession or capability frameworks.* Deep understanding of leadership models, competency frameworks, and talent analytics.* Experience collaborating with senior executives to align organizational design and strategy.* Strong business acumen and ability to translate strategy into operating models.* Expertise in data-driven talent management and leadership readiness analytics.* Comfortable navigating complexity and ambiguity in high-growth, global environments.* Strong partnership mindset with HR Business Partners and functional leaders.* Demonstrated ability to balance short-term business needs with long-term capability building.**Compensation:**This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $179,500.00 - $333,300.00**Benefits:*** Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatmentsClick to view a summary overview of our Benefits.If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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