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Call Center Rep

2 months ago

Doylestown, United States PRISM Vision Group Full time
RESPONSIBILITIES:

  • Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
  • Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
  • Transfer calls to appropriate physician and staff when applicable.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
  • Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
  • Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
  • Photocopy, fax, and email documents as requested in a timely manner.
  • Assist patients, physicians and office managers as requested.