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Director of Food

1 month ago

Worcester, United States Oak View Group Full time

Overview:

The Director of Food and Beverage is responsible for assisting the General Manager with the efficient, professional and profitable operation of the venue. This position aids the General Manager in overseeing every managerial, f/t and p/t position, and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. The Director of Food and Beverage will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Director of Food and Beverage will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.

This role will pay a salary of $85,000 to $105,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 6/30/2024

Responsibilities:
  • Assists in the overall effective management of the catering operations.
  • Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately.
  • Assist in the management of catered events from et-up to tear down, including handling all communication with hourly staff, culinary staff & guests.
  • Ensure legal, efficient, professional and profitable operation of the venue.
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
  • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
  • Author, review and amend policies & procedures, as requested by the General Manager.
  • Author and amend contracts; authorize terms as directed by the General Manager.
  • Oversee scheduling and labor allocation.
  • Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
  • Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
  • Directs and assists managers in preparing and attaining future goals.
  • Provides each manager with the proper direction and follows up on all assignments.
  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
  • Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
  • Develops an effective management team.
  • Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
  • Assists the General Manager in evaluating each managers performance and makes recommendations for their improvement.
  • Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
  • Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.
Qualifications:
  • MA or MS; BA or BS with business-related major; accounting minor or credits preferred equivalent jobexperience can be substituted for educational requirements
  • Minimum of 5-7 years experience in the food & beverage industry
  • Must have various experience levels in volume feeding, ala carte, fine dining, catering and purchasing storage and handling
  • Ability to communicate effectively to all levels of staff
  • Demonstrated and verifiable track record of meeting projected costs
  • Professional appearance and presentation required
  • Knowledge of and skill in using computer software, including MS Word/Excel/Outlook
  • Maintains a current Food Handlers card and alcohol service permit if required by state or local government
  • Working knowledge of employee scheduling in a hospitality environment
  • Must possess excellent organizational and communication skills
  • Well skilled in all technical and sanitary aspects of food preparation and presentation
  • Technical Proficiency and experience demonstrating verifiable knowledge of food preparation methods
  • Ability to supervise kitchen staff
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment
  • Ability to cost out menus and create new menu items when needed
  • Ability to work well in a team-oriented, fast-paced, event-driven environment
  • Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment
  • Ability to work a flexible schedule; able and willing to work nights, weekends and long hours
  • Possess valid food handling certificate if required by state and federal regulations
Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.