Subject Matter Expert and Trainer

1 week ago

honolulu, United States Immersive Wisdom Full time

Subject Matter Expert and Trainer (TS/SCI Required)


**Please apply here or on ClearanceJobs -- Note we have multiple other job openings around the world**


Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without having to be physically present, even in severely bandwidth-limited environments, using existing desktops and laptops.


We are seeking Subject Matter Experts/Trainers (*TS/SCI security clearance required*) to join our growing organization. SMEs work closely with customers, potential customers, and our broader team, to drive the broad adoption of Immersive Wisdom's platform.


The Role


  • Understand each customer’s mission sets and operational processes in order to seamlessly integrate Immersive Wisdom into their workflow
  • Serve as a lead customer interface during engagements
  • Drive product adoption, renewal, and customer satisfaction by bringing value to customers every day
  • Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate
  • Learn Immersive Wisdom systems used to support and engage customers throughout the customer lifecycle
  • Proactively drive adoption and ensure ongoing client satisfaction and retention
  • Understand the Immersive Wisdom solution and be able to articulate the features and benefits to provide appropriate solutions for specific customer needs
  • Provide customers with expertise on the Immersive Wisdom platform and highlight key features and functionality enabling the customer to achieve their objectives
  • Ensure seamless onboarding and account setup for customers
  • Maintain accurate customer satisfaction and usage data on assigned customers
  • Collect customer feedback and clearly articulate product recommendations for Immersive Wisdom product development
  • Continuously drive tactical efficiency and improvements for the Mission Success organization
  • Willingness to travel


Desired Skills and Experience


  • Active Security Clearance (TS/SCI)
  • Bachelor's degree or equivalent relevant experience in a related field
  • Department of Defense experience or client-facing or product experience with a strong interest in supporting customers in the DoD
  • Familiarity with Enterprise Software, SaaS, or other technology related experience a plus
  • Creative, resourceful, detail-oriented, and highly organized
  • Outstanding communication and presentation skills
  • Tech savvy with the ability to learn new software and CRM tools
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • High level of accountability and the ability to execute on multiple and competing projects and deadlines
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for driving business value to customers through software development and new technology
  • Proven development of excellent client relationship skills
  • Strong work ethic and ownership of both company and client goals/objectives, focused on understanding, meeting and exceeding customer expectations.


ELIGIBILITY FOR SECURITY CLEARANCE REQUIRED FOR THIS POSITION: STATUS OF US CITIZEN REQUIRED. IMMERSIVE WISDOM, INC. (THE “COMPANY”) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S RACE, COLOR, SEX, PREGNANCY, ANCESTRY, NATIONAL ORIGIN, AGE, DISABILITY, MEDICAL CONDITION, GENETIC INFORMATION, RELIGION, CREED, MARITAL STATUS, MILITARY OR VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE LAW.


About Us

Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without having to be physically present, even in severely bandwidth-limited environments, using existing desktops and laptops.


The Immersive Wisdom software platform brings together existing sensor feeds, enterprise applications, maps, 3D data, geospatial sources, and video streams into a synchronized real-time, interactive remote collaborative operations center, accessible worldwide. Distributed users can interact via real-time sharing, presentation, annotation, and data query tools, and via live voice & chat, providing remote physical presence and real context.


Today, we work with some of the most exciting customers in the world.

  • Subject Matter Expert and Trainer

    1 week ago

    Honolulu, United States Immersive Wisdom Full time

    Subject Matter Expert and Trainer (TS/SCI Required) **Please apply here or on ClearanceJobs -- Note we have multiple other job openings around the world!** Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act...

  • Subject Matter Expert and Trainer

    2 weeks ago

    Honolulu, United States Immersive Wisdom Full time

    Subject Matter Expert and Trainer (TS/SCI Required) **Please apply here or on ClearanceJobs -- Note we have multiple other job openings around the world!** Immersive Wisdom offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without...

  • Subject Matter Expert and Trainer

    2 weeks ago

    Honolulu, United States Immersive Wisdom Full time

    Subject Matter Expert and Trainer (TS/SCI Required)**Please apply here or on ClearanceJobs -- Note we have multiple other job openings around the world!**Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without...

  • Subject Matter Expert and Trainer

    2 weeks ago

    Honolulu, United States Immersive Wisdom Full time

    Subject Matter Expert and Trainer (TS/SCI Required)**Please apply here or on ClearanceJobs -- Note we have multiple other job openings around the world!**Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without...

  • Technical Trainer

    1 month ago

    Honolulu, Hawaii, United States ALTRES Staffing Full time

    Technical Trainer (Medical Billing Local software management services company with 35 years of doing business in Hawaii is seeking an experienced medical billing professional to join their team as a Technical Software Trainer.In this role you will train staff and new clients on software functions, while helping existing clients resolve any software issues....

  • Technical Trainer

    1 month ago

    Honolulu, United States realjobshawaii Full time

    Technical Trainer (Medical Billing) (213647-14)Local software management services company with 35 years of doing business in Hawaii is seeking an experienced medical billing professional to join their team as a Technical Software Trainer. In this role you will train staff and new clients on software functions, while helping existing clients resolve any...

  • Partner Naval Trainer, Senior

    10 hours ago

    Honolulu, United States BOOZ, ALLEN & HAMILTON, INC. Full time

    Partner Naval Trainer, SeniorThe Opportunity: As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don't. We need your extensive industry knowledge and advisory skills to solve some of our clients' most complex problems-and find solutions that keep our nation safe. As a senior Partner...

  • Partner Naval Trainer, Senior

    3 weeks ago

    Honolulu, United States BOOZ, ALLEN & HAMILTON, INC. Full time

    Partner Naval Trainer, SeniorThe Opportunity: As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don't. We need your extensive industry knowledge and advisory skills to solve some of our clients' most complex problems-and find solutions that keep our nation safe. As a senior Partner...

  • Certified Athletic Trainer

    2 months ago

    Honolulu, Hawaii, United States Bio Health Managment, Inc Full time

    Hiring Immediately Certified Athletic Trainer/ Injury Prevention Speciaist Job pay based on experience About the Company:Bio Health Care, LLC has been collaborating with infrastructure leaders in Hawaii since 2015 to offer leading injury prevention and health promotion programs. Our primary objective is to deliver unique services to companies with...

  • Senior Partner Naval Trainer

    4 days ago

    Honolulu, Hawaii, United States Booz Allen Hamilton Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Partner Naval Trainer to join our team at Booz Allen Hamilton. As a senior member of our team, you will be responsible for providing expert-level training and consulting services to our clients in the defense industry.Key ResponsibilitiesDevelop and deliver comprehensive training programs...

  • Partner Naval Trainer, Senior

    20 hours ago

    Honolulu, United States Booz Allen Hamilton Full time

    Partner Naval Trainer, SeniorThe Opportunity: As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe. As a senior...

  • Partner Naval Trainer, Senior

    3 months ago

    Honolulu, United States Booz Allen Hamilton Full time

    Partner Naval Trainer, SeniorThe Opportunity: As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe. As a senior...

  • Commercial Underwriting Director

    5 days ago

    Honolulu, Hawaii, United States Island Insurance Full time

    About the RoleIsland Insurance, a leading provider of insurance solutions, is seeking an experienced Underwriting Manager to oversee the Middle Market Underwriting unit. As a key member of the Commercial Insurance Division, this role will be responsible for providing strategic guidance and support to the Underwriter Associates, while also serving as a...

  • Commercial Underwriting Director

    5 days ago

    Honolulu, Hawaii, United States Island Insurance Full time

    About the RoleIsland Insurance, a leading provider of insurance solutions, is seeking an experienced Underwriting Manager to oversee the Middle Market Underwriting unit. As a key member of the Commercial Insurance Division, this role will be responsible for providing strategic guidance and support to the Underwriter Associates, while ensuring the achievement...

  • Finance Management Expert

    7 days ago

    Honolulu, Hawaii, United States Booz Allen Full time

    Job SummaryWe are seeking a seasoned finance management expert to provide mission support to a U.S. Army client.Key Responsibilities:Manage commitment and obligations documents, accounting and budget systems.Oversee travel, equipment, and other budgets for military exercise rotations.Assist with program budget projections.Requirements:2+ years of experience...

  • Defense Strategy and Plans Expert, Senior

    3 months ago

    Honolulu, United States Booz Allen Hamilton Full time

    Defense Strategy and Plans Expert, Senior Key Role: Work as a detail-oriented self-starter in a fast-paced environment without considerable direction and take the initiative to develop, recommend, and implement innovative solutions to complex problems. Provide on-site strategy and plans support to a four-star headquarters as a defense mission expert...

  • Trainer, Talent

    1 month ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    The Trainer's primary purpose is to schedule, coordinate, prepare, facilitate and deliver training courses and develop, update and maintain training materials and programs for public and private attendance. ESSENTIAL JOB DUTIES / FUNCTIONS 1.Assess on-going training requirements and needs of Hawaii Employers Council members. Proactively interface with key...

  • Instructor, Maintenance Training Specialist

    3 days ago

    Honolulu, Hawaii, United States Hawaiian Airlines Full time

    About the RoleHawaiian Airlines is seeking a highly skilled and experienced Aircraft Maintenance Training Lead to join our team. As a key member of our Technical Operations Training department, you will be responsible for delivering high-quality training programs to our maintenance personnel.Key ResponsibilitiesDevelop and Deliver Training Programs: Create...

  • Water Quality Expert

    5 days ago

    Honolulu, Hawaii, United States Stantec Full time

    About the RoleStantec is seeking a highly skilled Environmental Scientist/Chemist/Subject Matter Expert (SME) to join our team in Honolulu, HI. The SME will utilize their expertise in water quality to fulfill a range of responsibilities related to water resources, including environmental monitoring, assessment, compliance, permit management, water sampling,...

  • Defense Strategy and Plans Expert, Senior

    2 days ago

    Honolulu, Hawaii, United States Booz Allen Hamilton Full time

    Job Summary:We are seeking a highly skilled and experienced Defense Strategy and Plans Expert, Senior to join our team at Booz Allen Hamilton. As a key member of our organization, you will be responsible for providing strategic planning and defense expertise to support the development and implementation of complex defense strategies and plans.Key...