Assistant General Manager

2 weeks ago

Summerville, United States Buffalo Wild Wings Full time

*JOB PURPOSE*: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise and coach Team Members and management to ensure perfect shift execution and Guest satisfaction

*CORE JOB FUNCTIONS / REPONSIBILITIES*

Team

* Conducts second interviews and schedules orientations

* Conduct new Team Member orientations (including all associated paperwork)

* Enter new Team Member into Aloha

* Enter new Team Member into CTUIT

* Ensuring all Team Members are 100% completed in the onboarding process

* New Team Member training schedule completed and given to New Team Member at orientation

* Training schedule is set only with certified WCTs

* ALL training paperwork completed and filed after day 6

* Training manager follows up with training on a day to day basis with signatures

* If trainee is working a day Training Manager is not working another manager may do post shift training day meeting, but only if Training Manager is not working. Training Manager should strive to do 100% of all post shift training day meetings

* Post shift training meetings should be with WCT and trainee

* ALL training finishes with the position validation form on day 6 unless additional days are needed

* Position validations are ONLY done by Training Manager or General Manager

* Development of Wing Certified Trainers for all sections of the restaurant

* Maintains 2 WCTs for every section of the restaurant at all times

* WCT submittal paperwork to be held in a binder to be kept in the office

* Current Roster w/ positions certified for, last certification date, last eval date, next eval date

* All WCT evaluations completed kept in binder

* Holds regular WCT meetings at least once a month

* WCTs given evaluations every 6 months

* Responsible for all new menu rollouts

* Responsible for ServSafe training to all WCTs

* Practice all previously noted Team skills

*FOH Support Responsibilities*

* Follow Company Operating Standards for Tipped Team Members FOH Support Responsibilities.

* Opening and closing duties for tipped employees using FOH Support Pay Rate

* If during the shift a server or bartender is assigned a task to preform that is outside the Tipped Service Responsibilities, that takes more than 10 minutes within an hour, they must clock-out of their tipped pay rate and clock-in under the FOH Support minimum wage pay rate until the task is completed.

*Guest*

* Responsible for saving guests that have submitted a Guest Complaint or Hot Alert

* Guest comment/Hot Alert should be closed out within 48hrs, upon completion Guest Comment form should be submitted to RM.

* Practice all previously noted Guest skills

*Quality Ops*

* 1 Full QSC completed once a quarter.

* Responsible for all Non-McLane ordering

* Practice all previously noted Quality Ops skills

*Sales & Profits*

* All invoices entered into CTUIT (most are automatic)

* Responsible for all Accounts Payable in CTUIT

* Practice all previously noted Sales & Profits skills

*Communication*

Practice all previously noted Communication skills

*DIRECT RESPONSIBILITY*

* Ensuring training process is 100% every time all the time

* Development of Wing Certified Trainers

The duties of this position may change from time to time. Company reserves the right to add or delete duties and responsibilities at the discretion of Company or the General Manager. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

*PHYSICAL DEMANDS:*

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. If asked to perform task outside of physical capabilities, be sure to notify your General Manager or Human Resources.

nullnull

  • Assistant General Manager

    1 month ago

    Summerville, United States Taco Bell Full time

    We're looking for friendly and welcoming individuals who enjoy providing pleasant and courteous service to our guests! It never gets dull here...we Live Ms! Our team have a passion for everything Taco Bell! Do you want to share in that passion? Do you have what it takes to Live Ms? Come join our team! A successful Assistant Manager must have experience and...

  • General Manager

    2 weeks ago

    Summerville, United States Papa John's Full time

    Papa John’s – General Manager This is a Franchise Position At Papa John's, people are always our top priority. Our secret ingredient is YOU! Our employees are much like our toppings. They’re all different but come together to make the ultimate pizza! Exciting things are happening at Papa John’s and our career experience keeps getting...

  • General Manager

    2 weeks ago

    Summerville, United States TMX Finance Family of Companies Full time

    Who We Are To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the...

  • General Manager

    1 month ago

    Summerville, United States Renewal By Andersen Full time

    We are seeking a dynamic and visionary General Manager to lead Renewal by Andersen of Charleston - Hilton Head, a newly established company poised for rapid growth in a highly differentiated market.If you are interested in applying for this job, please make sure you meet the following requirements as listed below.WHAT YOU'LL BE DOING | THE ROLEThis key...

  • General Manager

    1 month ago

    Summerville, United States Renewal by Andersen Full time

    We are seeking a dynamic and visionary General Manager to lead Renewal by Andersen of Charleston - Hilton Head, a newly established company poised for rapid growth in a highly differentiated market.WHAT YOU'LL BE DOING | THE ROLEThis key leadership role is responsible for shaping the company's strategic direction and driving achievement of growth,...

  • General Manager

    7 months ago

    Summerville, United States Marco's Pizza 8128 Full time

    We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity,...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 days ago

    Summerville, United States Zaxby's Full time

    Restaurant Assistant Manager at Zaxby's summary: The Assistant Manager at Zaxby's is responsible for overseeing daily restaurant operations while ensuring excellent guest experiences and compliance with company standards. Key duties include managing team training, creating schedules, upholding service quality and cleanliness, and fostering a positive...

  • Restaurant Assistant Manager

    3 days ago

    Summerville, United States Zaxby's Full time

    Restaurant Assistant Manager at Zaxby's summary: As a Restaurant Assistant Manager at Zaxby's, you will oversee daily operations to ensure exceptional guest experiences while adhering to operational standards. This role involves training and developing team members, managing schedules, and maintaining compliance with company policies and local...

  • Restaurant Assistant Manager

    3 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 weeks ago

    Summerville, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...