Client Experience Program Lead

5 days ago

Oklahoma City, United States Paycom Online Full time

The Client Experience Program Lead will execute the functional business vision, enablement strategy, and operations readiness for new products and monthly releases at Paycom, including people, process, and product solution across the organization. This includes the creation of business requirements, change management, and deployment across the organization. Manage and lead across to ensure delivery. RESPONSIBILITIES As a program lead, drive highly visible strategic projects, working cross-functionally to analyze opportunities, develop solutions and actionable recommendations to drive results. Develop a level of expertise in and keep abreast of operation and technological and feature advances while determining which features and services may be valuable to our clients and their employees. Provide insights to the business through analytics and market research as required in partnership with Marketing. Serve as primary business stakeholder for product suites for operational needs, questions, and expertise. Manage relationships ensuring that business units and vendors meet or exceed service level expectations. Manage all aspects of multiple projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives for both the product and Paycom. Execute on the vision, roadmap, and business strategy for improvements to existing product enablement, the launch of new features, and functionality or services in the related. Manage program SLAs and operational metrics to identify and implement changes to operational processes and procedures that will improve efficiency and customer satisfaction. Work with cross-functional teams (Product, Marketing, Sales, Operations, Banking, Risk, and Fraud) to develop business investment cases; outlining business opportunity, rationale, and execution plans to achieve the vision for employee-facing services, including product development, change strategies, and business operating model. Collaborate with Client Experience Coordinators, sales and client services teams to gather feedback which will be used to augment and improve our customer and employee experience. Set the operational cadence for all groups involved in supporting the products and our customers. Measure and track critical KPIs and initiatives, and build the reporting infrastructure needed to properly manage P&L. Manage schedules and work requests surrounding deployments. Drive operational communication, business needs, and processes analysis with the business units. Qualifications Education/Certification: Bachelor's degree and/or 4+ years of experience in preferably MIS, Business, or related field. Experience: 2+ years of experience working in technology and software implementation Ability to translate high-level business strategic concepts and goals into a clearly defined product roadmap. Experience working directly with Product Management teams to translate business needs and roadmap initiatives into actionable product development to meet or exceed expected results and outcomes Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. * *To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:** paycom.com/careers/eeoc

  • Client Experience Program Lead

    3 days ago

    Oklahoma City, Oklahoma, United States Paycom Online Full time

    Job DescriptionThe Client Experience Program Lead will be responsible for executing the functional business vision, enablement strategy, and operations readiness for new products and monthly releases at Paycom. This includes the creation of business requirements, change management, and deployment across the organization.Key ResponsibilitiesDrive highly...

  • Client Experience Program Lead

    5 days ago

    Oklahoma City, United States Paycom Full time

    Job DetailsLevel Experienced Job Location Oklahoma City Office - Oklahoma City, OK Position Type Full Time Education Level High School/GED Travel Percentage Up to 25% Job Category Product Management Description The Client Experience Program Lead will execute the functional business vision, enablement strategy, and operations readiness for new products and...

  • Lead Educator for After School Program

    1 month ago

    Oklahoma City, Oklahoma, United States First Presbyterian SPARK Program Full time

    Position OverviewSummaryThe First Presbyterian SPARK program is seeking dedicated Lead Educators for our after school initiative. This role is designed for individuals who are passionate about fostering a nurturing and engaging environment for school-age children.Program OverviewThe SPARK program is a licensed, high-quality childcare service catering to...

  • Lead Educator for After School Program

    4 weeks ago

    Oklahoma City, Oklahoma, United States First Presbyterian SPARK Program Full time

    Job OverviewPosition SummaryThe First Presbyterian SPARK program is seeking dedicated Lead Educators for its after school initiative. This role is designed for individuals who are passionate about nurturing the growth and development of school-age children. The position is part-time during the academic year and transitions to full-time during school breaks,...

  • Lead Educator for After School Program

    4 weeks ago

    Oklahoma City, Oklahoma, United States First Presbyterian SPARK Program Full time

    Job OverviewPosition SummaryThe First Presbyterian SPARK program is seeking experienced Lead Teachers for our after school initiative. This role is designed for individuals who are passionate about nurturing and educating school-age children in a dynamic environment.Program HighlightsThe SPARK program is a state-licensed, 5-star childcare service dedicated...

  • Client Experience Director

    4 weeks ago

    Oklahoma City, Oklahoma, United States Waxing The City of Oklahoma City Full time

    Job DescriptionJob Summary:The Studio Manager position is responsible for overseeing the day-to-day operations of the business and leading a team to deliver exceptional client experiences.Key Responsibilities:Client Acquisition and RetentionInventory Management and ControlLocal Marketing and Community EngagementStaff Recruitment, Hiring, Management,...

  • RN - Oncology Infusion Team Lead

    4 weeks ago

    Oklahoma City, Oklahoma, United States HealthEcareers - Client Full time

    Job Summary:We are seeking a highly skilled and experienced Registered Nurse to join our Oncology Infusion Team as a Team Lead. As a Team Lead, you will be responsible for providing exceptional patient care, leading a team of nurses, and ensuring the smooth operation of our infusion center.Key Responsibilities:Provide direct patient care, including...

  • Client Experience Coordinator

    4 weeks ago

    Oklahoma City, Oklahoma, United States Banfield Pet Hospital Full time

    **About the Role**At Banfield Pet Hospital, we are seeking a highly skilled Client Service Coordinator to drive the flow of clients and pets through our hospital. As a key member of our team, you will be responsible for maximizing the productivity of our veterinary medical team, ensuring good communication with associates and clients, and coordinating the...

  • Client Experience Specialist

    4 weeks ago

    Oklahoma City, Oklahoma, United States John Willeford-District Office Full time

    Job OverviewAt John Willeford-District Office, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, processing policy change requests, and maintaining knowledge of our insurance products.Key...

  • Learning Experience Coordinator

    4 weeks ago

    Oklahoma City, Oklahoma, United States The Learning Experience Full time

    The Learning Experience Southwest Oklahoma City is seeking passionate professionals to join our team as Early Childhood Educators at our new center. We offer a competitive benefits package including paid vacation, discounted childcare, and a fun, family-like work environment. Our state-of-the-art classrooms provide an immersive learning experience for...

  • Lead Preschool Educator with Experience

    4 weeks ago

    Tipp City, Ohio, United States TIPP CITY ENRICHMENT PROGRAM Full time

    Position OverviewWe are looking for a dedicated and experienced Lead Preschool Teacher to join our Gold Star Step Up to Quality Center. The ideal candidate will possess a strong background in classroom management and a thorough understanding of the Ohio Department of Children and Youth policies.Key ResponsibilitiesDesigning and executing educational programs...

  • Nurse Development Program

    4 weeks ago

    Oklahoma City, Oklahoma, United States HealthEcareers - Client Full time

    Nurse Intern Job DescriptionJob Summary:HealthEcareers - Client is seeking a highly motivated and compassionate Nurse Intern to join our team. As a Nurse Intern, you will have the opportunity to work alongside experienced nurses and develop your clinical skills in a fast-paced healthcare environment.Key Responsibilities:Assist in providing personalized...

  • Program Lead

    2 months ago

    Oklahoma City, United States PowerBack Rehabilitation Full time

    POSITION SUMMARY: The Program Lead is responsible for facilitating the efficient oversight of rehabilitation services in their assigned account(s). This position also assists in ensuring coordination of services are successful, customer relations are following the highest standard, and referral sources have touch points and are informed. The Program Lead...

  • Program Lead

    2 months ago

    Oklahoma City, United States Powerback Rehabilitation Full time

    POSITION SUMMARY: The Program Lead is responsible for facilitating the efficient oversight of rehabilitation services in their assigned account(s). This position also assists in ensuring coordination of services are successful, customer relations are following the highest standard, and referral sources have touch points and are informed. The Program Lead...

  • Lead Client Support Strategist

    1 month ago

    Oklahoma City, Oklahoma, United States Americare Senior Living of West Tennessee Full time

    Location Requirements: Hybrid role.Your responsibilities include:As a pivotal member of the team, you will report directly to the Director of Client Support, focusing on enhancing the performance of the HCM Support team. Your primary goal will be to ensure that our clients achieve success with our solutions while receiving outstanding support experiences....

  • Child Care Lead Infant Teacher

    3 weeks ago

    Oklahoma City, Oklahoma, United States The Learning Experience Full time

    Job Summary:The Learning Experience is seeking a highly motivated and experienced Early Childhood Educator to join our team as a Lead Infant Teacher. As a key member of our staff, you will be responsible for creating a safe, nurturing, and engaging learning environment for our youngest learners.Responsibilities:Develop and implement a comprehensive...

  • Lead Clinician

    2 weeks ago

    Oklahoma City, Oklahoma, United States Universal Hospital Services Full time

    About the RoleArbour Counseling Services, a subsidiary of Universal Health Services, is seeking a skilled Licensed Clinician to join our Partial Hospitalization Program team in Lowell, MA. As a Lead Clinician, you will play a critical role in delivering high-quality care to individuals requiring a higher level of support.Key ResponsibilitiesProvide...

  • Lead Teacher

    3 weeks ago

    Oklahoma City, Oklahoma, United States The Learning Experience#370 Full time

    Job SummaryThe Learning Experience #370 is seeking a highly skilled and dedicated Lead Teacher to join our team. As a Lead Teacher, you will play a pivotal role in creating a nurturing and educational environment that supports the development of young children.Key ResponsibilitiesCurriculum Development and Implementation:Design and implement developmentally...

  • Lead Partial Hospitalization Program Clinician

    2 weeks ago

    Oklahoma City, United States Universal Hospital Services Full time

    Responsibilities LEAD PARTIAL HOSPITALIZATION CLINICIAN (PHP) Arbour Counseling Services , a subsidiary of Universal Health Services, provides trusted quality and experience throughout our continuum of behavioral health and substance use treatment programs. Individualized care services are offered to individuals of all ages, groups, families, and couples....

  • Travel Nurse RN

    2 weeks ago

    Oklahoma City, Oklahoma, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN - Telemetry PCUJob Type: Travel NursingLocation: Oklahoma City, OklahomaDuration: 13 weeksShift: 12 hours, daysHours per Week: 36 hoursJob RequirementsSpecialty: Telemetry PCU - Progressive Care UnitDiscipline: RNLicense: OK / multistate compact licenseExperience: 2 years of experienceCertifications: AHA BLSEducation:...