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Emergency Communication Specialist III

1 month ago

Commerce City, United States ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY Full time
Job Details

Level
Experienced

Job Location
Main Office - Commerce City, CO

Position Type
Full Time

Education Level
High School Diploma or Equivalent

Salary Range
$28.82 - $30.26

Travel Percentage
Negligible

Job Shift
Any

Job Category
Telecommunications

Description

ARE YOU A 911 TELECOMMUNICATOR INTERESTED IN JOINING THE TEAM OF THE FOURTH LARGEST POPULATED COUNTY IN THE STATE?

ADCOM911 is hiring lateral 911 Telecommunicators

and

offering a $5,000 Hiring Bonus* to join our team

$28.82-$30.26 hourly starting pay

** See Retention Increase Below

*Hiring Bonus Information
Lateral Dispatch positions hired will receive a hiring bonus of $5,000.00. The newly hired Lateral Dispatcher will receive $2,500.00 upon successful completion of the academy and passing the final exam. The remaining $2,500.00 will be received upon successful completion of the one-year probationary period.

**Retention Increase
Lateral Dispatch positions newly hired will be hired within the 2 Channel wage band. They will receive an increase in pay when they have passed the test for proficiency of the 1st channel. It will be between 2% and 3% based on their test score.

ADCOM911 was the first PSAP agency in the state of Colorado to take 911 calls, in 1975. As the dispatch center for the fourth largest populated county in the state, this fast-paced, exciting, challenging and rewarding career field is one of the most essential parts of public safety. ADCOM911 also provides an APCO Certified Training Program.

911 Communications Specialists are the first people to help when you have an emergency. As the backbone of Police and Fire Agencies, they are responsible for receiving and processing emergency and non-emergency calls for police, fire, medical and other emergency services.

During a normal day, 911 Communications Specialists receive and process emergency and non-emergency calls from the public. They determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance, or other emergency units as necessary. Beyond processing calls, telecommunicators also dispatch and track the locations of the four (4) police agencies, and four (4) fire agencies dispatched by the Adams County Communications Center, as well as Adams County Animal Control and Park Rangers. As incidents unfold, communications specialists enter, update, and retrieve information from a variety of computer systems and receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.

GENERAL PURPOSE

This position supports the mission of ADCOM's core values, which are "Honor, Integrity, Honesty, Positivity, and Service" Under general supervision, communications specialists process incoming non-emergent and emergent calls for police, fire and medical assistance and entering in the Computer Aided Dispatch (CAD) system. This position requires certification and provides training for (EMD) Emergency Medical Dispatch certification, which allows communications specialists to provide pre-arrival medical instructions. This position requires handling of highly sensitive and confidential information, searches for warrants, vehicle registration and driver's information and appropriately requested. This position also plays a critical role in safety of the public and first responders throughout Adams County. This position environment is a 24 hour, 7 days a week operation and assigned shifts work varying hours, weekends, and holidays, to include, but not limited to day shifts, swing shift, graves shift. Hours assigned are based on a seniority shift bidding process.

ESSENTIAL DUTIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
  1. Receives calls for service, provides instruction to callers if needed and enters calls in the Computer Aided Dispatch (CAD) system for appropriate dispatch based on the priority to the proper response agency or agencies including:
    • Police
    • Fire
    • EMS
    • Animal Control, Code Enforcement, Other City/County Departments
  2. Responsible for monitoring and responding to several radio channels at a time with duties that include:
    • Answering incoming radio calls from field units.
    • Updating, maintaining, and documenting all field activity using the CAD system.
    • Maintains contact with all field units on assignment to determine their status and location.
    • Providing additional call information as it becomes available and any other needed information requested by field units in an efficient, timely manner.
    • Relaying pertinent information to other law enforcement agencies and or/ambulance companies as needed via radio, phone, or teletype.
    • Providing vital Responder safety information from CAD system to departmental employees.
    • Providing necessary information to maintenance crews, signal crews, tow companies, utility companies and various other non-public safety agencies.
  3. Makes inquires, entries, cancellations, and modifications in the CCIC and NCIC systems, including:
    • Understanding of basic criminal classifications and civil situations.
    • 100% accuracy in entering into the CCIC/NCIC computer systems persons, articles, vehicles, etc.
    • Monitoring CCIC/NCIC terminal and handling confirmations and appropriate paperwork.
  4. Responsible for providing pre-arrival medical instructions using PowerPhone, including:
    • Obtaining EMD certification.
    • Completing required continued education to maintain certification.
    • Maintaining required certifications for continued employment.


Qualifications

POSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:
•Valid unrestricted Colorado Driver's License or Colorado Identification Card
•CPR Certification

SKILLS AND ABILITIES:
•Type accurately and at a speed necessary for successful job performance.
•Multitask on a consistent basis.
•Proficient with personal computers and windows-based applications.
•Utilize a headset for phones/radio and accurately hear what is going on in a busy communication environment.
•Use clear speech and effectively communicate under pressure and unusual circumstances.
•Recognize personal strengths and weaknesses and target areas for personal self-development.
•Demonstrate initiative in performing job tasks.
•Exhibit problem-solving skills leading to sound judgment and quality decisions.
•Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently.
•Communicate effectively with individuals and groups using clear and concise verbal and written communications.
•Demonstrate accountability for work and take ownership in job performance.
•Demonstrate accuracy and quality of work; take steps to correct mistakes and improve the overall work product.
•Effectively mitigate a high volume of calls and radio traffic at any given time.
•Understand and follow written and oral instructions, communicate clearly, concisely, and effectively in normal, stressful and/or emergency situations; orally, in writing and via radio systems in a clear voice.
•Establish and maintain control over situations as they develop and act quickly and calmly during an emergency situation making quick, reasonable, and effective decisions.
•Deal tactfully and courteously with the general public, and at times abusive, antagonistic, and argumentative callers; establish and maintain effective working relationships with superiors, public safety personnel and the public.
•Remains calm and controlled under stressful situations.
•Able to function well in a high-paced and at times stressful environment.
•Interpersonal skills - Applies emotional intelligence skills, understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and in different situations.
•Effectively and efficiently interview people in a state of crisis via telephone or Teletype Device for the Deaf (TDD).

EDUCATION AND EXPERIENCE:
  • High School Diploma or GED equivalent.
  • 2 years of 911 Telecommunicator Experience
CONDITIONS OF EMPLOYMENT:
•Must be able to work in the United States with proper documentation.
•Minimum of 18 years of age or older.
•Must possess a current active Colorado Driver's license
•Must pass a pre-employment criminal background check.
•Successful candidate must submit to post-offer, pre-employment physical examination and medical history check, if required.

WORKING CONDITIONS AND PHYSICAL EFFORT:
•Work various shifts including nights, weekends and holidays as assigned in a 24/7 work environment.
•Constant sitting to perform daily tasks for extended periods of time, occasionally walking through a multi-level facility to perform daily tasks, frequent standing sometimes for extended periods.
•Frequent squatting, reaching above the shoulders and twisting to file documents, supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies.

•Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment.

•Utilizing computer keyboard and mouse to perform functions requiring repetitive hand movements.
•Frequent lifting, carrying, pushing/pulling of up to 25 pounds to move equipment, materials, and supplies.
•Eye/hand/foot coordination - performing work by using two or more of these tasks.
•Ability to adjust vision to bring objects into focus, see clearly at 20 foot or more/20 inches or less and distinguish and identify different colors.
•Ability to hear and perceive the nature of sounds by ear.

CAREER ENRICHMENT OPPORTUNITIES

ADCOM911 provides opportunities for advancement along with a variety of specialty assignments including but not limited to:
  • APCO Certified Training Officer Certification (CTO) & compensation
  • Peer Support
  • Mentoring
  • Recognition Committee
  • (NCMEC) National Center for Missing & Exploited Children Training Certifications
  • Community Education Programs
  • Succession Planning
  • Tuition Reimbursement Program