Desktop Support Technician

OverviewAt CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Washington, DC and provide end-user support part time.Schedule: Tuesday, Wednesday, and Thursday 8:00am - 5:00pm (24 hours a week)Duties and ResponsibilitiesBe able to account for work using a visual task board, ServiceNow Ticket System, and during regular team stand up meetingsComfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer\'s siteAssist Site Leader in the execution of established processes and escalationsRepair, test, image, and clean PCs, laptops, monitors, printers, and other related hardwareMaintain, analyze, and troubleshoot software and computer peripheralsInstall, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesAssure that all tickets requiring follow up work and/or calls receive appropriate attentionAssist with installations, configurations, upgrades, patch, and other maintenance activities of server equipmentPerform backup, recovery, and security procedures both planned or during emergencyFollow established procedures to detect, diagnose, and accurately report outage of critical site applicationsAssist with diagnoses of network hardware and performance problemsPerform approved installation, configuration, and maintenance of physical networkPerform network system administration task both planned or during emergencyBack up and burn end user dataAssist in developing and documenting improvements to current processesAssist other coworkers in resolution of end users\' technical issues across the programSkills and QualificationsUse a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interactionDemonstrate high energy given fast-paced environmentDeep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet supportWorking experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems)Having experience supporting applications related to engineering, manufacturing, and logistics is a plusGet work done independently, and for attendance for availability to work scheduled hoursTrusted to work proactively is a key attribute given limited site IT LeadersAbility to handle multiple projectsAble to meet expectations regularly and respond well to feedback from leadershipAbility to set up, configure, and add all hardwareExperience with asset managementExperience working in an enterprise environmentWage RangeThe rate for this position is between $20.25 - $29.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.BenefitsThe Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.#INDCCStaffing #J-18808-Ljbffr