CX Engagement Manager

4 weeks ago

Atlanta, United States TEPHRA Full time
Description:

Role: Engagement Manager - Marketing (CX)

The CX Engagement Manager applies the discipline and leadership of management consulting to Customer Experience. We believe that companies that effectively manage CX out perform their industry peers. The CX Consulting Manager will advise clients on how they should leverage CX within their businesses. This includes improving service design, improving the sales and marketing operating model, and applying digital technologies to marketing, sales and service.

This specific role focuses on the marketing aspects of CX. Examples include designing the Marketing Operating Model and advising on Marketing Automation. Candidates should have worked in marketing departments, or advised marketers from within a consulting practice.

Responsibilities include:

•Plan and deliver management consulting engagements

•Perform functional and semi-technical analyst work

•Lead Design Thinking workshops

•Develop recommendations and proposals

•Act as a subject matter expert in sales and marketing

•Some project and delivery management

•Work with a diverse set of client and internal stakeholders

•Work both on-site and off-site

•Participate in sales activities

Qualifications:

•10+ years of experience in consulting

•Digital Marketing and Interactive Experience expertise

•Strong business level understanding of digital technologies

•Some level of understanding of business strategy

•Excellent communication skills: written, visual (PPT) and spoken

•Familiarity with Salesforce Marketing Cloud, Adobe AEM, and Marketo

•Ability to lead client discussions

•Bachelor's degree in Business, Technology (STEM) or equivalent

•Master of Business Administration (MBA) is desirable

•Fluency in English is a requirement, additional languages is desirable

•Willingness to travel 80%

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