Current jobs related to Director, CX/Product/Digital Strategy Consulting - Atlanta - Experient Group
-
Art Director, Digital Product
2 weeks ago
Atlanta, United States CapTech Consulting Full timeCapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would...
-
Art Director, Digital Product
2 weeks ago
Atlanta, United States CapTech Consulting Full timeCapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would...
-
CX Senior Consultant
4 months ago
Atlanta, United States Experient Group Full timeABOUT USExperientX is the CX practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. Experient Group is a business and technology consulting firm that has been operating for 20 years, serving Fortune 500 clients. We partner with companies to deliver...
-
CX Senior Consultant
4 months ago
Atlanta, United States Experient Group Full timeJob DescriptionJob Description ABOUT USExperientX is the CX practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. Experient Group is a business and technology consulting firm that has been operating for 20 years, serving Fortune 500 clients. We...
-
Digital Marketing Strategy Consultant-Digital
1 month ago
Atlanta, United States TEPHRA Full timeDescription: Digital Marketing Strategy Consultant Location: any US location, candidate must be open for extensive travel to client sites on weekly basis Key Responsibilities: • Digital Marketing Thought Leader who engages with CXO/SVP/VP/Director level audience in customer organization • Orchestrate and articulate digital transformation business value...
-
Senior Visual Designer, Digital Product
4 weeks ago
Atlanta, United States CapTech Consulting Full timeJob DescriptionJob DescriptionCompany DescriptionCapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a...
-
Creative Director
4 days ago
Atlanta, Georgia, United States Boston Consulting Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Creative Senior Manager to join our Design Studios team at Boston Consulting Group. As a key member of our global design team, you will be responsible for driving quality enhancement across all creative verticals, bringing design inspiration and thought leadership to our design, digital, content,...
-
Creative Director
3 days ago
Atlanta, Georgia, United States Boston Consulting Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Creative Senior Manager to join our Design Studios team at Boston Consulting Group. As a key member of our global design team, you will be responsible for driving quality enhancement across all creative verticals, bringing design inspiration and thought leadership to our design, digital, content,...
-
Director, Digital Products
2 weeks ago
Atlanta, United States Free TV Networks, LLC Full timeJob DescriptionJob DescriptionDescription:Director, Digital ProductsFree TV NetworksResponsible for managing the lifecycle of FTN’s digital product portfolio and driving increased revenue and profitability.ResponsibilitiesProduct manager and champion for FTN’s suite of digital products, including owned and operated FAST channels and platforms.Identify...
-
Digital Transformation Director
1 week ago
Atlanta, Georgia, United States Backbase Full time{"title": "Digital Transformation Director", "content": "Lead Global Customer AccountsAs a Digital Transformation Director, you will lead one or two global Customer Accounts in collaboration with a customer success and technology director. Together, you will empower Backbase teams to make decisions and operate at a level that ensures success for the client...
-
Lead Product Strategist
3 weeks ago
Atlanta, Georgia, United States Digital Scientists Full timeJob OverviewDigital Scientists, LLC is on the lookout for a Lead Product Strategist to partner with our talented software developers and product designers. This role offers a HYBRID WORK FROM HOME arrangement, with occasional visits to our office.As a services agency, we focus on delivering tailored digital solutions that enhance the return on investment for...
-
Atlanta, Georgia, United States Boston Consulting Group Full timeAbout the RoleWe are seeking a highly skilled Senior Consultant to join our Digital Transformation and Advisory team at Boston Consulting Group. As a Senior Consultant, you will be responsible for leading digital transformation efforts for our clients, developing digital strategies, and implementing innovative solutions to drive business growth.Key...
-
Atlanta, Georgia, United States Boston Consulting Group Full timeAbout the RoleWe are seeking a highly skilled Senior Consultant to join our Digital Transformation and Advisory team at Boston Consulting Group. As a Senior Consultant, you will be responsible for leading digital transformation efforts for our clients, developing digital strategies, and implementing innovative solutions to drive business growth.Key...
-
Director of Strategy and Consulting
3 hours ago
Atlanta, Georgia, United States Currency Cloud Full timeJob DescriptionVisa Consulting and Analytics (VCA) is a world leader in payments and technology, driving tangible, impactful, and financial results for Visa's network clients, including both financial services and merchants.We are seeking a highly analytical Director to join our strategy consulting practice and play a leadership role in developing and...
-
Marketing CX Engagement Manager
1 week ago
Atlanta, Georgia, United States TEPHRA Full timeAbout the Role:The Customer Experience Manager - Marketing at Tephra applies the discipline and leadership of management consulting to Customer Experience. We believe that companies that effectively manage CX outperform their industry peers.Key Responsibilities:Plan and deliver management consulting engagements to drive business growth and improvementPerform...
-
Director, Product UX, Digital Experience
3 weeks ago
atlanta, United States Savills North America Full timeAbout SavillsSavills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and...
-
Director, Product UX, Digital Experience
3 weeks ago
atlanta, United States Savills North America Full timeAbout SavillsSavills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and...
-
Director, Product UX, Digital Experience
4 weeks ago
Atlanta, United States Savills North America Full timeAbout SavillsSavills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and...
-
Strategy Director
3 months ago
Atlanta, United States BrightHouse Full timeJob DescriptionJob DescriptionSalary: BCG BrightHouse exists to Discover True Light in the World. Nearly 30 years ago, we created the frameworks for discovering and embedding purpose. Since then, we’ve helped clients around the world transform their culture, accelerate their growth, and infuse true meaning into their brands. Our Atlanta office is looking...
-
Product Strategy Director
2 weeks ago
Atlanta, Georgia, United States Cox Full timeAbout the RoleCox Automotive is seeking a highly skilled Product Strategy Director to join our team. As a key member of our leadership team, you will be responsible for developing and executing product strategies that drive business growth and innovation.Key ResponsibilitiesDevelop and Execute Product Strategies: Collaborate with cross-functional teams to...
Director, CX/Product/Digital Strategy Consulting
4 months ago
ABOUT US
ExperientX is the customer experience practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. We partner with Fortune 500 companies to deliver meaningful business value through ambitious programs. We are known for being the best at customer experience, and we approach everything with a sense of excellence and pragmatism.
Location: Atlanta, GA
ABOUT YOU
You’re smart and insatiably curious. You feel deep empathy for your client's challenges and their customers’ challenges. You understand that great customer experience is just as much science as it is art. You can calculate business value and are confident in linking customer experiences to measurable business outcomes. You’re excited by what you do, you love solving hard problems with fun people, and you care a lot about delivering excellence.
WHAT YOU’LL DO
- Partner with and advise clients on CX, product or digital strategies and solutions. This could include growing customer experience capabilities internally for the client or building strategies, concepts and experiences for them.
- Assume primary responsibility for the client relationship(s) throughout the project lifecycle.
- Plan and facilitate client white-boarding sessions, design workshops, and project meetings.
- Develop executive-level storytelling presentations, simplifying complex findings and concepts to drive action and decision making.
- Analyze market and competitive data to discover trends, best-practices, threats, and provide recommendations.
- Define users, segments, and channel strategy. Develop plans for products, programs, and/or services.
- Create multi-year transformation roadmaps of various complexity levels and document initiatives and programs into executive one-pagers to enable funding.
- Lead the implementation of transformation programs and workstreams that impact the client’s business across all departments/divisions.
WHAT YOU’LL BRING
- 10+years in CX and/or product and digital strategy related work.
- Ability to develop rapport and partnerships with clients at all levels of the organization.
- Previous professional consulting firm experience that led to proficiency in scoping work, owning a project engagement, articulating how to optimize human experiences, and developing trusted client partner relationships.
- Ability to work with cross-functional teams and develop ideas to bring together business objectives and consumer needs.
- Ability to lead teams to use customer experience maturity models to define the right transformation plan.
- Ability to lead teams through qualitative and/or quantitative customer research analysis.
- Experience designing and creating journey maps, implementation roadmaps, and/or service blueprints.
- Background in digital product ideation and development.
- Proven ability to work closely with technology teams and basic familiarity with the systems and processes required to build apps and websites.
- Ability to present and explain complex concepts in easy-to-understand terms to groups ranging from executives to project team members and other stakeholders.
- Strong problem-solving and team leadership skills.
ExperientX is part of Experient Group, which is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.
