Field Support Engineer

1 month ago


jacksonville, United States The Intersect Group Full time

Job Description:

The Field Support Engineer I is responsible for engineering, second-level technical support, technology integration services for all aspects of Field server, O/S, hardware, storage, and network and virtualization infrastructure. Participates in team initiatives while simultaneously participating in multiple IT/Business project efforts. Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under limited supervision and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.


Responsibilities:

  • Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures.
  • 100% Windows computers, some iPads throughout.
  • Assisting with workstations, printers, using Xerox for printer support.
  • Imaging within SCCM
  • InTune for mobile device management (MDM)
  • Documenting tickets in Sharewell and uses Sharewell for Asset Management
  • Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems.
  • Manages ordering and disposal of assets including compliance with Legal Holds processes.
  • Provides basic technical training on IT-sponsored applications following a provided curriculum. Implements internal initiatives for the improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes and field locations.


Travel: 40% travel required (travelling around Jacksonville, mostly day trips)


Qualifications:

  • Bachelor's degree in Computer Information Systems or equivalent experience required
  • Minimum of 3 years of experience in supporting Microsoft products and related technologies
  • Windows, iPads, imaging, workstations, printers, asset management, and ticketing system use
  • Proficiency with MS Office / MS Office 365 tools including Word, PowerPoint, Excel, Outlook, OneNote, SharePoint



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