Banquet Server

2 weeks ago

Westerly, United States Ocean House Management Full time
A Place Unlike Any Other

Perched high on the bluffs of Watch Hill, RI, the Ocean House overlooks a pristine stretch of private beach with sweeping views of the Atlantic Ocean, Montauk and Block Island. 2 1/2 hours from NYC and 1 1/2 hours from Boston. 49 luxury guest rooms, 23 signature suites and 8 private villa vacation homes. 12,000 square foot OH spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 9 unique dining options during summer season.

A member of the exclusive Relais & Chateaux Collection and only one of five hotels in the United states that hold triple Five-Star with Forbes, Ocean House offers uncompromising service and world-class amenities, while paying homage to New England's golden age of hospitality with timeless elegance and renewed civility.

Ocean House Management is currently seeking full-time year round, part-time year round and on-call Banquet Servers.

Primary Job Responsibilities:
  • Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
  • Proactively greet guests warmly and provide a pleasant and comfortable dining experience.
  • Maintain a current knowledge of menu items, basic ingredients and preparation methods in order to be able to describe selections as well as answer guest questions.
  • Have basic understanding of wine pairings.
  • Communicate effectively with banquet captain to ensure guest experience is as enjoyable and effortless as possible.
  • Engage guests with a pleasant greeting and take drink orders if required in accordance with Ocean House dining service standards.
  • Ensure service is performed in a timely, efficient yet comfortable manner in order to maintain proper pace of service.
  • When drink and food orders are ready to be served, deliver to table in a pleasant manner.
  • Refresh water and drinks as necessary.
  • Evaluate the dining status of guests in order to ensure the proper timing of clearing used china, glass and silver, and service of following course.
  • Assist busser in clearing used items as necessary to ensure desired pace of service is maintained.
  • Provide a warm farewell and invite guests to return again soon.
Secondary Responsibilities:
  • Complete required reports and paperwork after each function as directed by supervisor.
  • Maintain room number and credit card information control and confidentiality.
  • Other duties as assigned.
Past Work Experience:
  • Prior hotel or equivalent guest service experience preferred.
  • Food server experience required, preferably in a fine dining food & beverage environment.
Communication:
  • Exceptional ability to engage in friendly, polite conversation even if the guest becomes upset.
  • Strong written and verbal communication.


Physical Requirements:

Environment: Performance of duties occurs primarily indoors in temperature controlled setting but may require service in outdoor settings with exposure to the elements.

Body Mechanics: Position will be primarily performed standing and requires constant walking, carrying and lifting up to 40 pounds or more. May require use of computer equipment.

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