Level 1 Support Technician

1 week ago


houston, United States BroCoTec Full time

Being a Level 1 Support Technician is a very important job You are the initial face and impression on the customer from a support perspective. Customers are our number one priority at BroCoTec and our Level 1 Support Team is a key factor in maintaining a high level of satisfaction. The Level 1 Support Technician’s primary responsibility is to provide initial contact with the customer and identify incident or request details.


Main Job Responsibilities:

● Answer Support chats with a smile

● Clarifying BroCoTec Policies to Customers

● Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, ticket routing and escalation to Level 2 and Level 3 support

● A Level 1 Support Technician gathers and analyzes information about the user’s issue and determines the best way to resolve their problem

● Escalation to IT applications support or call for outside vendor maintenance (Level 4), as needed

● Level 1 may also provide support for identified Level 2 and Level 3 issues where automated solutions have already been provided and documented

● Monitor BroCoTec Servers and Alarms via Automate and escalate issues when appropriate

● Other duties as assigned by Team Leads, Supervisors


Knowledge Skills and Abilities (Expectation after 90 training period):

● Familiarity of Windows 2019 and 2022 Server

● Familiarity of Windows 11 and Mac OS

● Familiarity of Active Directory

● Skillful customer relationship techniques

● Ability to respond tactfully and courteously with customers who have inquiries and complaints

● Ability to operate a variety of office equipment (Printers, mobile phones, tablets, etc.)

● Ability to work in situations with hostile customers

● Ability to understand and carry out oral and written instructions

● Excellent oral and written communication skills

● Advanced typing skills

● Excellent team skills and proven ability to effectively interface with a wide variety of people

● Strong analytical and problem solving skills and ability to work in a detailed manner

● Ability to reboot servers

● Ability to adapt to rapidly changing corporate needs

● Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices


This position is on-site and located in the Clear Lake area of Houston (77058 zip code). You must be able to commute daily to the office location.



  • houston, United States BroCoTec Full time

    Being a Level 1 Support Technician is a very important job! You are the initial face and impression on the customer from a support perspective. Customers are our number one priority at BroCoTec and our Level 1 Support Team is a key factor in maintaining a high level of satisfaction. The Level 1 Support Technician’s primary responsibility is to provide...


  • Houston, United States BroCoTec Full time

    Being a Level 1 Support Technician is a very important job! You are the initial face and impression on the customer from a support perspective. Customers are our number one priority at BroCoTec and our Level 1 Support Team is a key factor in maintaining a high level of satisfaction. The Level 1 Support Technician’s primary responsibility is to provide...


  • Houston, United States Bowman Williams Full time

    Our Managed IT Services Provider is seeking an experienced IT Support Technician (Windows/Azure) to handle Level 2 escalated issues. As our IT Support Technician Level 2 (Windows/Azure), you will work closely with our clients to solve complex technical issues and provide them with reliable and timely solutions. You will have the opportunity to work with a...


  • Houston, United States Bowman Williams Full time

    Our Managed IT Services Provider is seeking an experienced IT Support Technician (Windows/Azure) to handle Level 2 escalated issues. As our IT Support Technician Level 2 (Windows/Azure), you will work closely with our clients to solve complex technical issues and provide them with reliable and timely solutions. You will have the opportunity to work with a...


  • Houston, United States Bowman Williams Full time

    Our Managed IT Services Provider is seeking an experienced IT Support Technician (Windows/Azure) to handle Level 2 escalated issues. As our IT Support Technician Level 2 (Windows/Azure), you will work closely with our clients to solve complex technical issues and provide them with reliable and timely solutions. You will have the opportunity to work with a...


  • Houston, United States Bowman Williams Full time

    Seeking an experienced Level 2 IT Support Technician (Windows/Azure) to handle escalated technical issues for our clients. You will work remotely from our office using the full ConnectWise suite to resolve complex technical issues related to Windows, Azure, and various other technologies. This is a full-time position offering competitive pay, benefits,...


  • Houston, United States Group 1 Automotive Full time

    CONSIDER A CAREER WITH US! COME JOIN THE BEST TEAM OF SERVICE TECHNICIANS! Beck & Masten Buick GMC North  is part of the fast growing Group 1 Automotive, a leader in automotive retail and service. We are growing and looking for Quality Automotive Service Technicians, from Experienced Flag Techs to Entry Level to join our Quality Buick GMC...

  • Laboratory Technician

    4 weeks ago


    Houston, Texas, United States Tier 1 Personnel Full time

    Job Title: Laboratory TechnicianWe are seeking a skilled Laboratory Technician to perform lab tests and ensure the quality of materials and products.Key Responsibilities:Maintain a safe and clean work environmentSet up, adjust, and operate lab equipment and instrumentsTest finished goods for density, tensile properties, and other required metricsTest product...


  • Houston, Texas, United States Group 1 Automotive Full time

    Grow Your Career with Group 1 AutomotiveWe are seeking highly skilled Automotive Service Technicians to join our team at Beck & Masten Buick GMC North, part of the fast-growing Group 1 Automotive.As a Service Technician, you will be part of a winning team that values customer service, takes pride in their work, and enjoys being part of a dynamic organization...

  • IT Director

    3 weeks ago


    Houston, Texas, United States Group 1 Auto Full time

    Job Summary:Group 1 Automotive is seeking a highly skilled IT Director to oversee our IT operations across multiple groups. The ideal candidate will have a strong background in IT management, with experience in developing and implementing IT strategies to support business goals.Key Responsibilities:Oversee and manage the IT department, including networking,...


  • Houston, United States Target Full time

    Target - 16275 Texas 249 Access Rd [Maintenance Mechanic] As a Maintenance Technician at Target, you'll: Maintain and troubleshoot electrical/mechanical aspects of Material Handling Equipment; Install, maintain, and troubleshoot relay logic, ladder diagrams, and control components; Configure and adjust PLC parameters and component setup; Conduct maintenance...


  • Houston, Texas, United States Group 1 Automotive, Inc. Full time

    Service Technician - Buick GMCWe are seeking a skilled Automotive Service Technician to join our team at Beck & Masten Buick GMC Gulf Freeway. As a Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, ensuring that our customers receive the highest level of service.Key ResponsibilitiesPerform routine...

  • IT Director

    3 weeks ago


    Houston, Texas, United States Group 1 Auto Full time

    OverviewGroup 1 Automotive is a leading Fortune 300 automotive retailer dedicated to delivering exceptional customer experiences. We are seeking a highly skilled IT Director to oversee our IT operations across multiple groups.The IT Director will be responsible for the day-to-day management of various IT groups, including networking, infrastructure, desktop...

  • Electrical Technician

    3 weeks ago


    Houston, Texas, United States Level Controls Full time

    Job Summary:Level Controls is seeking an experienced Electrical Conduit Runner to join our team. The successful candidate will have a minimum of 3 years of commercial electrical experience and be proficient in running 3/4 and 1-inch conduit.Key Responsibilities:Run electrical conduitPull low voltage cablesGenerate material listsUpdate supervisors on project...


  • Houston, Texas, United States Energy Transfer Full time

    Job Title: Multi-Level TechnicianEnergy Transfer is seeking a skilled Multi-Level Technician to join our team in the Carlsbad, New Mexico region. As a Multi-Level Technician, you will be responsible for the repair and maintenance of gas compression equipment, ensuring the safe and efficient operation of our facilities.Key Responsibilities:Inspect, maintain,...


  • Houston, Texas, United States IRISNDT Inc Full time

    Job DescriptionWe are seeking a highly skilled Rope Access Technician - Level II to join our team at IRISNDT Inc. The successful candidate will be responsible for carrying out standard rope access operations under the direct supervision of an authorized Level 3 rope access supervisor.The Rope Access Technician - Level II will use Industrial Rope Access...


  • Houston, United States Group 1 Auto Full time

    Overview: 6161 Rothway StreetHouston, Texas 77040Group 1 Automotive, a Fortune 300 company, owns and operates 200+ automotive dealerships and collision centers in the United States and United Kingdom. The Business Support Center serves as the foundation of Group 1 Automotive’s industry leading accounting organization. We are looking to add a qualified...


  • Houston, Texas, United States Rivian Full time

    About RivianRivian is a pioneering company that's revolutionizing the electric vehicle industry. Our mission is to keep the world adventurous forever, and we're committed to making a positive impact on the environment.Job SummaryWe're seeking a highly skilled Fleet Support Technician IV to join our team. As a key member of our service team, you'll be...


  • Houston, Texas, United States Irisndt, Inc. Full time

    Job Title: NDT Level II TechniciansWe are seeking experienced NDT Level II Technicians to join our team at Irisndt, Inc. in the Texas City, TX area. As a key member of our team, you will be responsible for conducting non-destructive testing (NDT) services for our clients in the chemical and petrochemical, refining, renewables, power, mining, and other...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Bowman Williams Full time

    IT Support Technician Level 2 (Windows/Azure) Job DescriptionOur Managed IT Services Provider is seeking an experienced IT Support Technician (Windows/Azure) to handle Level 2 escalated issues. As our IT Support Technician Level 2 (Windows/Azure), you will work closely with our clients to solve complex technical issues and provide them with reliable and...