Director, Client Relationship Management

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us GLOBAL MERCHANDISE Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience. THE ROLE The Director of Client Relationship Management and Strategy is responsible for overseeing and driving the long-term strategic direction for managing client relationships and ensuring the successful delivery of client-centric services. This role requires a blend of strategic vision, operational expertise, and relationship-building skills to foster strong partnerships with clients, while enhancing service offerings and driving business growth. This position reports directly to the Chief Commercial Officer. ESSENTIAL FUNCTIONS Work with Chief Commercial Officer to put KPIs and reporting templates in place across the business. Build and maintain positive client relationships by working extremely close with sales channel and support leads and focus on the following: Communicate:Establish open lines of communication and offer multiple ways for clients to contact you. Be positive:Maintain a positive attitude and remain solution-focused, even when a project encounters challenges. Share knowledge:Share details about your company's work with your client. Be open-minded:Be receptive to your client's requests and suggestions. Set clear boundaries:Set boundaries from the beginning, while still being flexible with project requirements. Learn their needs:When onboarding a new client, take the time to understand their business needs. Solicit feedback:Ask for feedback from your clients to improve your relationship. Set realistic expectations:Set realistic expectations for your clients and yourself. Build trust:Trust is a cornerstone of any successful business relationship.Build trust by communicating openly and honestly, delivering on promises, and exceeding expectations. Set regular check-ins:Set regular check-ins with your clients during a project to update them on the project and address any questions or concerns. Streamline the deck buildout process by being the bridge between Commercial leadership and creative/marketing. Ensure P&L buildouts for new business opportunities are following the proper steps and work with the Finance team to collect all necessary data. Work closely with the Finance team to ensure all sales channel and support leads are providing business updates and financials as needed. Support additional transformational change projects at LGM as required. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree (B. A.) or equivalent from four-year College. Four to six years of industry related experience. Personnel management experience required. Needs to be a highly organized, self-motivated individual who can work independently. Must have strong leadership skills; with excellent oral and written communication skills. Must inspire team members to success. Serves as the “coach” to ensure all team members are working as a unit with the same defined goal. Must be able to manage multiple tasks and priorities and easily adapt to changing situations. Must possess strong problem solving and communication skills and have good judgment. Manages expenses to achieve budgeted bottom line Knowledge of Legends Global Merchandise and department operations (including understanding company and department policies, processes and procedures). Must have strong computer skills with a working knowledge of Microsoft Office, Outlook, PowerPoint and comfortable use of Internet is necessary. Ability to travel to team’s events COMPENSATION Competitive salary plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Remote - USA PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr