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Agent, Guest Services

2 months ago

Anchorage, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Agent, Guest Services - Night

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Denali - McKinley Chalet Resort

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched

Responsibilities
  • Works independently overnight to provide customer service; including problem-solving, processing guests' requests, and passing along nightly information to the morning supervisor.
  • Performs a variety of complex reports using multiple software systems.
  • Applies knowledge of company products, services, and policies to guests.
  • Provides general area and lodge information.
  • Answers all calls from guests and employees, including texting app. and radio calls.
  • Maintains nightly records of guest calls, room deliveries (guest request), and wake-up calls.
  • Mandatory night auditor rotation weekly that requires processing financial transactions and performing revenue audits.
Requirements
  • Must pass a pre-employment background check.
  • Minimum age of 18 years required to reside in company housing, where available.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
  • Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
  • Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
  • Ability to work in a fast-paced environment with multiple tasks and external influences.
  • Ability to work independently with minimal supervision while achieving daily goals.
  • Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
  • Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience - Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.