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Food & Beverage Manager - Full Service Restaurant - Laguna Cliffs Marriott Resort & Spa (25135 Park Lantern Dana Point, CA 92629)

2 months ago

Dana Point, United States AMS Franchise Solutions Full time

Job Summary

The Food & Beverage Manager is responsible for assuring attentive, friendly, courteous, and efficient service in all F&B Outlets, Room Service, Lounge, and Banquets (as applicable by hotel) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Room Service, Lounge, and Banquet sales revenues to exceed budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

QUALIFICATIONS:

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  • Supervisory experience required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance incompliance with Aimbridge Hospitality's standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position include: Food Handlers, Alcohol Awareness, CPR and First Aid
  • Maintain warm and friendly demeanor at all times.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards.
  • Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
  • Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
  • Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
  • Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
  • Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
  • Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Assist in developing and ensure implementation of Food and Beverage promotional ideas.
  • Ensure all beverage costs are maintained to meet budget.
  • Focus the F&B Department on their role in contributing to the guest service scores.
  • Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards.
  • Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
  • Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
  • Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department.
  • Participate in required M.O.D. coverage as scheduled.
  • Initiate all necessary F&B-related reports according to company standards.
  • Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
  • Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
  • Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
  • Maintain all Aimbridge Hospitality'