Leasing Professional
2 weeks ago
LEASING PROFESSIONAL
REQUIREMENTS
Professional presence and appearance.
High School diploma.
Possess the ability to read, comprehend, and follow moderately complicated verbal and/or written instructions in English.
Organized, capable of maintaining records, basic arithmetical calculation and able to effectively communicate with residents, staff, investors, and suppliers/vendors.
Possess proven customer service skills.
Ability to develop strong interpersonal relationships with co-workers, residents, officers, and vendors. Have the skill of working closely with different people, different nationalities, different abilities etc.
Spanish speaking is preferred but not necessary.
He/she/they should be able to lift 25lbs and walk the property and several stairs daily.
GENERAL OFFICE DUTIES:
- Prepare for the office where covering.
- Open/Close office, model, amenities as per Triton’s standards (clocking in/out, timely, cleanliness office ready etc.). Check leasing route.
- Retrieve and take care of messages, work orders and requests.
- Meet and greet prospects, vendors, and residents.
RENT COLLECTION:
- Keep payments, notes on ledgers accurate and secure.
- Charge late fees when applicable. No exceptions.
- Assist Manager with rent collection and delinquent money.
- Double check notes on ledgers if in bankruptcy or no checks allowed
LEASING:
- Respond quickly to all traffic (walk-in, phone calls, and computer traffic)
- Show model, amenities, and community.
- Learn about and visit competitors
- Learn and use Key systems.
- New resident orientation:
- Set up new move in on resident portal.
- Set up renter’s insurance.
- Review/sign lease and review community rules.
- Show/discuss apartment and community features.
ADVERTISING:
- Update ads, property vacancy advertisement, signs, and banners.
- Request change of ads through Regional Property Manager and Marketing team.
- Audit and update all on-line advertising weekly.
- Perform outreach marketing as instructed.
- Assist with social media and newsletters
COMPUTER WORK:
- Maintain move in-, RIS- and Insurance info.
- Update all vacancy, traffic, and competitors reports.
- Prepare all apartments and move-in packages.
MOVE -OUT PROCESS:
- Assist Managers in and after the move out process including inspections.
GENERAL OFFICE WORK:
- Promptly assist in resident relations: neighbor problems, parking problems, amenity problems etc. if managers are unavailable.
- Attend weekly or bi/weekly meetings with the whole staff.
- Prepare and participate in LRO calls when needed
- Attend manager’s meetings and trainings in various locations.
Monday-Friday 10:00 AM - 6:00 PM, Saturday's 10:00 AM - 4:00 PM. Sunday's off, and a set day off during the week selected by the employee and regional manager.
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