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Entry Level Customer Service Associate

2 months ago

Kirkland, United States InstepMG Full time

The Entry Level Customer Service Associate will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired time frame. The Entry Level Customer Service Associate plays a major role in the success of our company and the future success of our clients. The Entry Level Customer Service Associate is the liaison between our clients and our customers and is responsible for increasing the customer base by maintaining relationships with existing customers and by developing new sales relationships.

Entry Level Customer Service Associate Responsibilities:

  • Engage daily with potential new account leads and provide impeccable sales and customer service support to each individual
  • Attend account management meetings throughout the weekdays and any scheduled conference calls assigned by the account you are working with
  • Must have a handle on the full cycle of sales including being educated on the account and the territory, prospecting, scheduling appointments, and closing all deals
  • Generate new business and customers by reaching out to consumers on a day-to-day basis
  • Provide in-depth product knowledge to each potential new customer account lead and be prepared for with cost/benefit analysis on the local competition
  • Document and track various sales activity and trends within the region and the client account assigned as the Customer Service Associate
  • Work within a team and provide guidance if needed on their assigned accounts

Entry Level Customer Service Associate Requirements:

  • 1-2 years experience in a customer service or sales role with demonstrated success
  • Excellent communication skills especially in simplifying information to be easily understandable to customers, answering questions thoroughly and maintaining a reassuring positive demeanor
  • Eagerness to develop a leadership mentality and learn alongside other Customer Service Associates and department teammates
  • The ability to travel to and from customer meetings and potentially nationally for conferences and workshops - this may also require some scheduling flexibility as needed

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