25-6038: Desk-side Support Services
4 weeks ago
Join Navitas Business Consulting, Inc. as a Desk-side Support Services (DSS) Manager - DC Metro.Job ID: 25-6038Clearance: Minimum Secret clearance with ability to obtain TS/SCILocation: DC MetroWho We Are: Navitas has grown to be an industry leader in the digital transformation space, serving as trusted advisors supporting our client base within the commercial, federal, and state and local markets.What We Do: We provide award-winning technology solutions to drive digital acceleration for our customers, empowering them to use technology as a competitive advantage and deliver cutting-edge transformative solutions.What You’ll Do: The DSS Manager provides leadership and oversight of all desk-side support operations, managing break-fix, service requests, and on-site technical support to ensure customer satisfaction, operational efficiency, and adherence to program service levels.Responsibilities will include but are not limited to:Manage desk-side support services, including break-fix and service request fulfillment, at the enterprise program level.Ensure desk-side service levels are achieved and maintained across diverse customer bases and geographic regions.Direct and oversee technical support staff to provide responsive, high-quality service delivery.Track performance metrics, generate reports, and identify areas for service improvement.Lead process improvement and service streamlining initiatives to increase efficiency and reduce costs.Collaborate with program leadership and stakeholders to resolve escalations and meet mission objectives.Leverage analytics to identify trends, pinpoint areas of concern, and drive data-informed improvements.What You’ll Need:Experience managing desk-side break-fix and service request support for services and systems at the program level.Experience managing and maintaining desk-side support service levels across large geographic areas with diverse customer bases.ITIL Certification.Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+).Set Yourself Apart With:Experience managing desk-side support services for a Government agency.Experience executing streamlining efforts and continual process improvements in service areas.Experience using data analytics to identify areas for service improvement and implement strategies. #J-18808-Ljbffr
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Desk-side Support Services
1 week ago
Washington, DC, United States Navitas Full timeDesk-side Support Services (DSS) Manager Job ID: 25-6038 Clearance: Minimum Secret clearance with ability to obtain TS/SCI Location: DC Metro Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial,...
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Desk-side Support Services
5 days ago
Washington, DC, United States Navitas Full timeDesk-side Support Services (DSS) Manager Job ID: 25-6038 Clearance: Minimum Secret clearance with ability to obtain TS/SCI Location: DC Metro Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial,...
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Washington, United States ActioNet Full timeDesk Side Support Manager ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be responsible for all desk side support, providing all necessary personnel to fully and completely administer the hardware and software...
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Jr Computer Technician/Desk-Side Support
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Washington DC, United States RMS Computer Corporation Full timeJr Computer Technician/Desk-Side Support Rate $17/hr. In order to make an application, simply read through the following job description and make sure to attach relevant documents. Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment...
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Washington DC, United States RMS Computer Corporation Full timeJr Computer Technician/Desk-Side Support Rate $18/hr Our client is looking for a Jr Deskside Support Technician. Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and...
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Jr Driver
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Service Desk Support
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Washington, Washington, D.C., United States Peraton Full timeAbout PeratonPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...
