Tier 2 - Desk Side Support Specialist

1 week ago

Washington, United States Ignite IT Full time

Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success. ·       Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity. ·       Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. ·       Perform system imaging, patch deployment, and configuration management using SCCM and Intune. ·       Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory. ·       Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting. ·       Perform administrative and clerical tasks to support IT operations and project activities. ·       Maintain and organize project files, reports, and technical documentation both electronically and manually. ·       Schedule and coordinate meetings, prepare agendas, and record minutes and action items. ·       Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction. ·       Create and maintain spreadsheets for budgeting, cost tracking, and project status updates. ·       Manage office calendars, meeting logistics, and travel arrangements for staff. ·       Support IT-related data entry, record management, and non-technical documentation tasks. ·       Monitor IT asset inventory and assist with procurement tracking. ·       Ensure compliance with IT security policies, standards, and procedures. ·       Mentor junior administrative and technical personnel as required. ·       Handle sensitive or classified materials with discretion and accuracy. ·       Provide word processing, spreadsheet, and database support for IT teams. ·       Contribute to the improvement of administrative workflows and technical support processes. Qualifications ·       Associate's degree in Information Technology, Computer Science, or a related discipline. ·       3+ years of progressively responsible experience in IT support and administrative roles. ·       Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory). ·       Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate. 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

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