Patient Access Specialist
2 months ago
Job Title: Patient Access Specialist
The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.
Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.
Job Relationships
Reports to the Operations Manager.
Principal Responsibilities
Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
Refers guests with questions regarding financial liability to appropriate resource(s).
Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
Document guest requests to the Care Team through EHR.
Work appropriate system reports for assigned provider/provider group.
Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
Adhere to patient service standards.
Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
Complete front desk and/or call center duties with a welcoming spirit and efficiency.
Adhere to appropriate workflow processes.
Collaborate with team members to deliver an exceptional guest experience.
Demonstrate an attention to detail.
Cultivate a learning/teaching environment with team members.
Support other departments as needed.
Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.
Education/Experience
Minimum Education Required: High School graduate, or GED
Comfortable with technology.
Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
Preferred: Minimum one (1) year medical office experience
Knowledge, Skills and Abilities
Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
Demonstrate a positive and professional attitude and dress at all times.
Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
Excellent attendance.
Demonstrates intermediate computer skills and knowledge of computer software programs.
Treat every interaction as an opportunity to make an impact and deliver excellence.
Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.
PHI/Privacy Level
HIPAA1
-
Patient Access Specialist
2 weeks ago
Bloomington, United States Springfield Clinic Full timeJob Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...
-
Patient Access Specialist
3 weeks ago
Bloomington, United States Springfield Clinic Full timeJob Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...
-
Patient Access Specialist
2 months ago
Bloomington, United States Springfield Clinic Full timeJob Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...
-
Travel Nurse ICU Specialist
4 weeks ago
Bloomington, Indiana, United States Access Healthcare Full timeJob Title: Travel Nurse ICU SpecialistAccess Healthcare is seeking a skilled Travel Nurse ICU Specialist to join our team in Bloomington, Indiana.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN - Registered NurseDuration: 13 weeksShift: 12 hours, daysEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will provide...
-
Patient Access Specialist
3 weeks ago
Bloomington, IL, United States Springfield Clinic Full timeJob Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...
-
Travel CVOR Technologist
3 days ago
Bloomington, United States Access Healthcare Full timeJob Title: CVOR TechnologistJob Type: TravelSpecialty: CVOR TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelAbout Access Healthcare: Access Healthcare is a leading healthcare staffing agency that provides superior service to our nursing family by offering competitive pay packages, unmatched benefits, and around-the-clock support.Job...
-
Patient Care Specialist
1 month ago
Bloomington, United States FRESENIUS MEDICAL CENTER Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Patient Care Specialist to join our team at Fresenius Medical Care North America. As a Patient Care Specialist, you will play a vital role in providing exceptional patient care and support to our patients undergoing dialysis treatment.Key ResponsibilitiesAssist patients with dialysis treatment,...
-
Patient Registration Specialist
4 weeks ago
Bloomington, Indiana, United States LHH Recruitment Solutions Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at LHH Recruitment Solutions. As a Patient Registration Specialist, you will be responsible for confirming demographic, financial, and clinical information with patients, maintaining professionalism while greeting patients and providing great...
-
Patient Care Specialist
3 weeks ago
Bloomington, United States FRESENIUS MEDICAL CENTER Full timeJob SummaryWe are seeking a highly motivated and compassionate Patient Care Specialist to join our team at Fresenius Medical Care North America. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to individuals undergoing dialysis treatment.Key ResponsibilitiesAssist patients with dialysis...
-
Patient Registration Specialist
4 weeks ago
Bloomington, Indiana, United States LHH Recruitment Solutions Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at LHH Recruitment Solutions. As a Patient Registration Specialist, you will be responsible for ensuring accurate and efficient registration of patients, maintaining confidentiality and security of patient information, and providing exceptional...
-
Patient Care Specialist
1 month ago
Bloomington, United States FRESENIUS MEDICAL CENTER Full timeJob SummaryWe are seeking a highly motivated and compassionate Patient Care Specialist to join our team at Fresenius Medical Care North America. As a Patient Care Specialist, you will play a vital role in providing exceptional patient care and support to our patients undergoing dialysis treatment.Key ResponsibilitiesProvide direct patient care, including...
-
Patient Registration Specialist
4 weeks ago
Bloomington, Indiana, United States LHH Recruitment Solutions Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at LHH Recruitment Solutions. As a Patient Registration Specialist, you will be responsible for ensuring accurate and timely registration of patients, maintaining confidentiality and security of patient information, and providing exceptional...
-
Travel Nurse ICU Specialist
4 weeks ago
Bloomington, Indiana, United States Access Healthcare Full timeJob OpportunityAccess Healthcare is seeking a skilled travel nurse to fill a critical care position in a reputable hospital in Bloomington, Indiana.Key Responsibilities:Provide high-quality patient care in the ICU settingCollaborate with interdisciplinary teams to develop and implement patient care plansMonitor and manage patient conditions, including vital...
-
Speech Language Pathologist
1 month ago
Bloomington, Illinois, United States Lifelong Access Full timeJob OverviewLifelong Access is a leading provider of services and supports for individuals with developmental disabilities. We are seeking a highly skilled Speech Language Pathologist to join our team of early intervention specialists.Key ResponsibilitiesConduct assessments and develop treatment plans for children from birth to age 18.Deliver speech and...
-
Dental Assistant
3 days ago
Bloomington, Indiana, United States Peach Tree Dental Full timePatient Care Specialist OpportunityPeach Tree Dental is seeking a dedicated Dental Assistant to join our team. As a key member of our clinical staff, you will play a vital role in providing exceptional patient care and supporting our doctors in delivering top-notch dental services.Key Responsibilities:Support the clinical care of patients, ensuring their...
-
Patient Safety Specialist
3 days ago
Bloomington, Indiana, United States Atrium Health Full timeJob Summary: We are seeking a Patient Safety Specialist to assist in maintaining a safe environment and provide on-going observation of patients. The ideal candidate will remain with the patient at all times, alerting the nursing staff as patient care needs arise.Key Responsibilities:Maintain a safe environment and remain with the patient at all times to...
-
Access Management Specialist
2 weeks ago
Bloomington, Illinois, United States COUNTRY Financial Full timeAbout the RoleCOUNTRY Financial is seeking a highly skilled Access Management Engineer to join our Security Program & Access Management (SP&AM) team. This position will play a critical role in safeguarding the organization's information by implementing controls, developing standards, and designing solutions to ensure COUNTRY can successfully identify,...
-
Access Management Specialist
6 days ago
Bloomington, United States COUNTRY Financial Full timeCOUNTRY Financial is seeking a skilled professional to safeguard its information by implementing controls, developing standards, and designing solutions to ensure secure access to critical data and applications.This role requires expertise in Identity and Access Management technologies and concepts to balance regulatory and auditing compliance requirements...
-
TikTok Content Creator
2 weeks ago
Bloomington, Illinois, United States Forhyre Full timeAbout ForhyreForhyre is a forward-thinking company that prioritizes innovation and creativity. We're dedicated to making a positive impact through our work, and we're looking for a talented TikTok content creator to join our team.Job Title: TikTok Content Creator - Abortion Access and Reproductive Care SpecialistWe're seeking a skilled TikTok content creator...
-
Pediatric Physical Therapist
1 month ago
Bloomington, Illinois, United States Lifelong Access Full timeJob OpportunityLifelong Access is seeking a skilled Pediatric Physical Therapist to join our team of early intervention specialists. In this role, you will provide gross motor evaluations and treatment for children ages birth to 18 years old.ResponsibilitiesAdminister evaluations and develop treatment plans for each child.Collaborate with a team of...