Field Service Launch Advisor IV Southeast
3 weeks ago
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Center Launch Advisor will be responsible for support and development of field service advisors. As a Launch Advisor, you will travel throughout North America, opening new Service Centers on a rotation during a massive growth phase and supporting existing locations as they scale. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must. Responsibilities Works every day to deliver a world-class customer experience Ability to train/coach field service advisors on process and customer service Understanding of overall shop operations and ability to partner with service teams to improve efficiency Collaboration with Operations Managers and service advisors to understand training needs Collaborate with cross functional teams to develop content and share feedback from the field teams Works collaboratively with Operations teams to communicate with customers and identify solutions to reduce customer impact Supports service centers as a service advisor as needed during high volume periods Analyzes service lapses that result in customer impact and provide feedback and reporting as needed Perform detailed daily record keeping and reporting Meet requirements of the state and federal law for automobile repair and consumer protection Contribute to a Rivian culture that is inclusive, and maintain high levels of team morale Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Perform other service-related duties as assigned and be an advocate for our customers Over-deliver in a team-based environment to achieve a common goal Qualifications Minimum of 2-3 years experience in an in high-end customer service environment High school diploma or equivalent experience Experience in an automotive or high-tech environment preferred Working knowledge and experience of automotive products, repairs, and parts Exhibits patience, empathy, attention to detail, and a passion for problem-solving Strong written and verbal communication skills with an ability to translate customer needs Detail-oriented with strong analytical, organizational, and interpersonal skills Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment Professional appearance and work ethic Strong desire to help people and willingness to learn new and innovative automotive technologies Perform detailed daily record keeping and reporting Over-deliver in a team-based environment to achieve a co
-
Service Support Advisor
1 month ago
Plymouth, United States Rivian Full timeAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...
-
Service Support Advisor
3 weeks ago
Plymouth, United States Rivian Full timeAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...
-
HVAC Technical Service Advisor
3 weeks ago
Plymouth, United States Dakota Supply Group Full timeDSG is seeking a HVAC Technical Service Advisor to work out of our Plymouth, MN branch. The Technical Service Advisor (TSA) will serve DSG customers and internal Sales Associates as technical representatives in their areas of expertise as it relates to specific vendor product lines. Additionally, the TSA will provide support toward the marketing and...
-
HVAC Technical Service Advisor
3 weeks ago
Plymouth, United States Dakota Supply Group Full timeDSG is seeking a HVAC Technical Service Advisor to work out of our Plymouth, MN branch. The Technical Service Advisor (TSA) will serve DSG customers and internal Sales Associates as technical representatives in their areas of expertise as it relates to specific vendor product lines. Additionally, the TSA will provide support toward the marketing and...
-
Express Service Advisor
3 weeks ago
Plymouth, United States Hines Park Lincoln Full timeJob DescriptionJob DescriptionAt Hines Park, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Hines Park...
-
Automotive Technician
1 month ago
Plymouth, United States Dennys Service Centre INC Full timeJob DescriptionJob DescriptionDenny's Service Center is a family-owned and operated automotive repair shop in Southeast Michigan. Established in 1976, we pride ourselves on delivering high-quality service to our community. We have 10 hoists between two buildings and a dedicated team of technicians, including our founder who continues to contribute his...
-
Automotive Technician
4 weeks ago
Plymouth, United States Dennys Service Centre INC Full timeJob DescriptionJob DescriptionDenny's Service Center is a family-owned and operated automotive repair shop in Southeast Michigan. Established in 1976, we pride ourselves on delivering high-quality service to our community. We have 10 hoists between two buildings and a dedicated team of technicians, including our founder who continues to contribute his...
-
Automotive Technician
3 weeks ago
Plymouth, United States Dennys Service Centre INC Full timeJob DescriptionJob DescriptionDenny's Service Center is a family-owned and operated automotive repair shop in Southeast Michigan. Established in 1976, we pride ourselves on delivering high-quality service to our community. We have 10 hoists between two buildings and a dedicated team of technicians, including our founder who continues to contribute his...
-
Service Advisor
4 weeks ago
Plymouth Meeting, United States John Kennedy Subaru Plymouth Meeting Full timeJohn Kennedy Subaru in Plymouth Meeting is currently seeking a qualified and experienced Service Advisor to join our service team. We are filling a position to address the additional business we are experiencing. You’ll have the ability to start earning an impressive income right away. We rank at the top of the regional sales month in and month out,...
-
Service Advisor
2 days ago
Plymouth Meeting, United States John Kennedy Subaru Plymouth Meeting Full timeJohn Kennedy Subaru in Plymouth Meeting is currently seeking a qualified and experienced Service Advisor to join our service team. We are filling a position to address the additional business we are experiencing. You’ll have the ability to start earning an impressive income right away. We rank at the top of the regional sales month in and month out,...
-
IV Pharmacy Technician
2 weeks ago
Plymouth, United States Remedi SeniorCare Full timeDescription Exciting Opportunity for Experienced IV Pharmacy Technicians at Remedi SeniorCare! Whether you are ready for a change from the typical retail pharmacy environment or already have long term care pharmacy experience, if you are a Pharmacy Technician with IV experience, we are looking for you! What we offer: Guaranteed Hours Cutting-edge,...
-
Customer Service Advisor
3 weeks ago
Plymouth, United States Valvoline Instant Oil Change Full timeGeared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in...
-
Customer Service Advisor
1 month ago
Plymouth, United States Valvoline Instant Oil Change Full timeGeared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in...
-
Service Advisor
2 months ago
Plymouth, United States Tracy Motors Inc Full timeJob DescriptionJob DescriptionDescription:SummaryAutomotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer...
-
Service Advisor
3 weeks ago
Plymouth, United States Tracy Motors Inc Full timeJob DescriptionJob DescriptionDescription:SummaryAutomotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer...
-
IV Pharmacy Technician
2 months ago
Plymouth, United States Remedi SeniorCare Full timeDescription Overview More than half of all residents living in senior care communities have high blood pressure, and 4 in 10 are living with Alzheimer’s disease or other dementias. Remedi partners with these communities to provide pharmacy services for residents living with these health conditions. With our proven technology and innovation, we have...
-
IV Pharmacy Technician
3 weeks ago
Plymouth, United States Remedi SeniorCare Full timeDescription Overview More than half of all residents living in senior care communities have high blood pressure, and 4 in 10 are living with Alzheimer’s disease or other dementias. Remedi partners with these communities to provide pharmacy services for residents living with these health conditions. With our proven technology and innovation, we have...
-
IV Pharmacy Technician
3 weeks ago
Plymouth, United States Remedi SeniorCare Full timeDescription Overview More than half of all residents living in senior care communities have high blood pressure, and 4 in 10 are living with Alzheimer's disease or other dementias. Remedi partners with these communities to provide pharmacy services for residents living with these health conditions. With our proven technology and innovation, we have...
-
Assistant Service Operations Manager
1 month ago
Plymouth, United States Rivian Full timeAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...
-
Assistant Service Operations Manager
3 weeks ago
Plymouth, United States Rivian Full timeAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...
