Live Streaming Technical Support Analyst

3 weeks ago


culver city, United States FOCUSEE LTD Full time

Live Streaming Technical Support Analyst

FOCUSEE is a new-age personal IP,brand management, and new media company headquartered in California,a subsidiary of HEARTVAST Group,Singapore.With over 10

years of experience managing entertainment industries for more than 150 celebrities and artists across Asia,we are the leading entertainment agency in Greater China.

Globally,we have over 3,000 signed new media creators, having produced more than 50,000 video contents and hosted over 10,000 live streams.


Key Responsibilities:

  • Provide pre-live technical support, including equipment setup, network testing, and software configuration.
  • Monitor technical performance during live streams to ensure stability and quality.
  • Respond quickly to and resolve technical issues that occur during live streaming.
  • Collaborate with the streaming team to offer real-time technical support and troubleshooting.
  • Collect and analyze technical issues related to live streaming and work with the product team to improve the product.

Requirements:

  • Bachelor's degree
  • Priority will be given to applicants with Green Card, OPT visa, and H1B visa
  • Familiarity with mainstream live streaming platforms and tools.
  • Ability to work independently and as part of a team.
  • Excellent communication and customer service skills.
  • Ability to remain calm under pressure and make quick decisions.



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