Nice InContact Center Engineer

5 days ago


dallas, United States Coforge Full time

Job Title: Nice InContact Center Engineer

Skills: Nice InContact CCaaS, Five9, Genesys, Amazon Connect

Experience: 5+ Years

Location: Dallas, TX


We at Coforge are hiring Nice InContact Center Engineer with the following skillset:


Responsibilities:


  • Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including all contact channels (voice, chat, and email).
  • Provides support for development, implementation, and live production.
  • Contributes to and maintains processes and standard operating procedures (SOPs).
  • Analyze, design, implement and support contact center solutions to meet the technical and business requirements.
  • Act as the subject matter expert for contact center team to support business requirements, Provide Tier 3 team escalation and interface with Vendors to resolve all issues as needed.
  • Pilot emerging technologies to maintain and increase the business’s competitive advantage. Run projects from end to end related to the contact center.
  • Maintain system documentation and knowledge base articles for the support of contact center applications.
  • Develop and implement training materials.


Requirements:


  • B. S. in Computer Science, MIS, or related field; or minimum of five years of related work experience.
  • Minimum of 5 years experience in contact center technologies.
  • Understanding of contact center-as-a-service (CCaaS) and operations
  • Demonstrated ability to design and build contact flows based on business requirements.
  • Experience with CCaaS vendors such as NICE Incontact, Five9, Genesys and Amazon Connect, etc.
  • Experience with CTI integration with CRMs such as Salesforce, MS dynamics, etc.
  • Ability to multi-task and prioritize assigned work according to business need and priorities.
  • Strong analytical skills and the ability to perform root cause analysis.
  • Self-managed; ability to work well independently and in a global team environment.
  • Business acumen, and the ability to communicate with business domain stakeholders and technical staff alike.
  • Proficient in one or more of the following scripting languages - Python, Java, etc.


Please send the updated resume to Venkata.Harsha@coforge.com



  • Dallas, United States Coforge Full time

    Job Title: Nice InContact Center EngineerSkills: Nice InContact CCaaS, Five9, Genesys, Amazon ConnectExperience: 5 Years + Location: Dallas, TXWe at Coforge are hiring Nice InContact Center Engineer with the following skillset: Responsibilities:Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including...


  • Dallas, United States Coforge Full time

    Job Title: Nice InContact Center EngineerSkills: Nice InContact CCaaS, Five9, Genesys, Amazon ConnectExperience: 5 Years + Location: Dallas, TXWe at Coforge are hiring Nice InContact Center Engineer with the following skillset: Responsibilities:Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including...


  • Dallas, United States Coforge Full time

    Job Title: Nice InContact Center EngineerSkills: Nice InContact CCaaS, Five9, Genesys, Amazon ConnectExperience: 5+ YearsLocation: Dallas, TXWe at Coforge are hiring Nice InContact Center Engineer with the following skillset: Responsibilities:Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including...


  • Dallas, United States Coforge Full time

    Job Title: Nice InContact Center EngineerSkills: Nice InContact CCaaS, Five9, Genesys, Amazon ConnectExperience: 5+ YearsLocation: Dallas, TXWe at Coforge are hiring Nice InContact Center Engineer with the following skillset: Responsibilities:Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including...


  • Dallas, United States BuzzClan Full time

    BuzzClan is an elite business consulting firm collaborating to provide software, advisory and implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware and software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.Job Role : Senior Contact Center...


  • Dallas, Texas, United States Buzzclan Full time

    Job Title: Senior Contact Center EngineerJob Summary:We are seeking a highly skilled Senior Contact Center Engineer to join our team at Buzzclan. As a key member of our contact center operations team, you will be responsible for designing, implementing, and supporting contact center technologies to deliver exceptional customer experiences.Key...


  • Dallas, Texas, United States BuzzClan Full time

    Job Title: Senior Contact Center EngineerBuzzClan is a leading business consulting firm that provides software, advisory, and implementation services. As a certified partner for top-tier cloud, hardware, and software providers, we offer vertically integrated solutions in the IT Services space.Job Role:Senior Contact Center EngineerJob Location:Dallas, TXJob...

  • DevOps Engineer

    1 week ago


    Dallas, Texas, United States Ness Digital Engineering Full time

    Job Title: DevOps/Cloud/Infra Platform EngineerNess Digital Engineering is seeking a seasoned professional to fill the role of DevOps/Cloud/Infra Platform Engineer. In this pivotal position, you will lead the charge in steering the AWS cloud, VMWare Infrastructure, and DevSecOps services at Ness, with a primary focus on next-generation product innovation,...


  • Dallas, Texas, United States Cypress HCM Full time

    Job Title: Data Center TechnicianCypress HCM is seeking a skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for troubleshooting and resolving issues related to console connectivity, server power supply, and network connectivity.Key Responsibilities:Troubleshoot and resolve hardware and software issues on...


  • Dallas, Texas, United States Cypress HCM Full time

    Job SummaryCypress HCM is seeking a highly skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for troubleshooting console connectivity issues, server power supply related issues, and network connectivity issues.You will also be responsible for assisting L1 associate data center technicians with the...


  • Dallas, Texas, United States Jobot Full time

    Mission Critical Data Center Job Description **About the Role** We are seeking a highly skilled Senior Engineer to join our team in the Data Center division. As a Senior Engineer, you will be responsible for managing the design, specifications, and drawings of mechanical and electrical systems and components. Your expertise will be crucial in ensuring the...

  • DevOps Engineer

    4 days ago


    dallas, United States Ness Digital Engineering Full time

    Ness Digital Engineering is seeking a dynamic professional to fill the role of DevOps/Cloud/Infra Platform Engineer . In this pivotal position, you will lead the charge in steering the AWS cloud, VMWare Infrastructure, and DevSecOps services at Ness, with a primary focus on next-generation product innovation, core competency enhancement, and capability...

  • DevOps Engineer

    2 weeks ago


    Dallas, United States Ness Digital Engineering Full time

    Ness Digital Engineering is seeking a dynamic professional to fill the role of DevOps/Cloud/Infra Platform Engineer . In this pivotal position, you will lead the charge in steering the AWS cloud, VMWare Infrastructure, and DevSecOps services at Ness, with a primary focus on next-generation product innovation, core competency enhancement, and capability...

  • DevOps Engineer

    2 weeks ago


    Dallas, United States Ness Digital Engineering Full time

    Ness Digital Engineering is seeking a dynamic professional to fill the role of DevOps/Cloud/Infra Platform Engineer . In this pivotal position, you will lead the charge in steering the AWS cloud, VMWare Infrastructure, and DevSecOps services at Ness, with a primary focus on next-generation product innovation, core competency enhancement, and capability...


  • Dallas, Texas, United States Jobot Full time

    Mission Critical Data Center Job Description **About the Role** We are seeking a highly skilled Senior Engineer to join our team in the Data Center division. As a Senior Engineer, you will be responsible for managing the design, specifications, and drawings of mechanical and electrical systems and components. Your expertise will be essential in managing...


  • Dallas, Texas, United States Pkaza Full time

    Job DescriptionThis is an exciting opportunity to work with a leading-edge data center developer and colo provider that is at the forefront of leveraging alternative power sources. The company provides custom-fit data center solutions to meet the ever-changing needs of its clients' mission-critical facilities. With a focus on reliability and innovation, this...

  • Lead Software Engineer

    3 months ago


    Dallas, United States Resolution Technologies, Inc. Full time

    So, what’s the role all about? Do you have proven experience designing and implementing solutions that run on AWS or Microsoft Azure? Do you have a passion for infrastructure automation and DevOps practices in the Cloud? Are you interested in working in a cross-platform environment and in designing infrastructure automation solutions that are deployable...

  • Electrical Engineer

    2 weeks ago


    Dallas, Texas, United States Jacobs Full time

    About the RoleWe are seeking an experienced Electrical Engineer to join our Advanced Manufacturing group, where you will contribute to the design and construction of data center facilities engineering, design, and construction. As an Electrical Engineer in this role, you will have the opportunity to work on projects that enable the heart of our clients'...

  • Systems Engineer

    2 weeks ago


    Dallas, United States Axis Talent Full time

    This role will be supporting an industry leading image & signal processing organization in the IC & DoD space. $120k - $180k + SO bonus, Annual cash bonus + exceptional benefits.The must haves:· Active Top Secret clearance [higher clearances will be held and utilized]· BS degree· 3+ years’ experience in systems engineering role/s· Strong experience of...

  • Systems Engineer

    6 days ago


    dallas, United States Axis Talent Full time

    This role will be supporting an industry leading image & signal processing organization in the IC & DoD space. $120k - $180k + SO bonus, Annual cash bonus + exceptional benefits.The must haves:· Active Top Secret clearance [higher clearances will be held and utilized]· BS degree· 3+ years’ experience in systems engineering role/s· Strong experience of...