Program Manager Credit

Program Manager Credit & Payments - Hybrid Seattle, WA Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services offers Visa co‑brand and private‑label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine every year since 1998, thanks in part to our focus on delivering exceptional customer service and promoting from within. Key Responsibilities Own and manage the execution schedules and delivery of credit projects and ensure project deliverables meet strategic objectives. Collaborate effectively with bank partners and cross‑functional partners across the organization—such as platform configuration teams, vendors, marketing, analytics, risk, legal, compliance, and product management—to define and align on business, technology, risk, and operational requirements while meeting key milestones and timelines. Leverage industry insights and market trends to identify opportunities for innovation, drive continuous improvement, and optimize the performance of credit products. Identify contingency plans where needed to mitigate risks and remediate incidents in partnership with multiple teams as required. Report validation of implementations to various stakeholders across bank partners and Nordstrom. Contribute to the analysis of project results by sharing key operational data and learnings. Participate in the annual, quarterly, and monthly planning efforts. Requirements A bachelor’s degree and/or 6+ years of related experience (e.g., program/project management, business administration, communications, consulting, marketing, and customer experience). Experience in project management and leading through influence in complex, fast‑paced environments with progressively larger responsibility. Experience in credit cards and/or payments a big plus. Demonstrated ability to engage with business leaders, vendors, and peers through effective written and verbal communication and strong interpersonal skills. Can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience. Ability to manage ambiguity by creating structure, process, and prioritization. Benefits Medical/Vision, Dental, Retirement and Paid Time Away. Life Insurance and Disability. Merchandise Discount and EAP Resources. Pay Range Details $92,000.00 - $155,000.00 Annual. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf Equal Opportunity Employer Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. #J-18808-Ljbffr