Sr. Customer Success Manager

Sr. Customer Success Manager - SaaS ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic team. If youre ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey About Us ShipperHQ is headquartered in Austin, TX, and is transforming the way e-commerce businesses manage shipping. Since 2009, weve provided innovative shipping software that helps both SMBs and enterprise customers optimize their operations and achieve better results. Our team members span the globe, and were united by a culture of collaboration, curiosity, and impact. Were looking for ambitious, self-motivated individuals with a positive attitude who thrive in a fast-paced, team-oriented environment and are excited to help shape the future of e-commerce shipping. What Youll Do Youll own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions. Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers organizations. Drive measurable value: Understand your clients goals, define success metrics, and deliver actionable strategies that drive ROI. Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment. Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling. Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes. Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention. What Were Looking For Bachelors degree or equivalent experience 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS Experience managing enterprise or strategic accounts with multiple stakeholders Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals Proven ability to own and grow recurring revenue through renewals and upsells Strong business acumen with experience tracking and communicating KPIs Exceptional communication skills (written, verbal, presentation) Highly organized, proactive, and detail-oriented - you take pride in delivering quality work Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment Experience in e-commerce or shipping/logistics technology is a plus If you meet most but not all qualifications, we encourage you to apply. We value potential and learning agility. Why ShipperHQ? This is a fast-paced, dynamic environment where no two days are the same. For the right candidate with the right attitude, there are exceptional opportunities for career growth. Our agile team rolls up its sleeves to tackle some of the biggest challenges in e-commerce shipping. At ShipperHQ, youll gain more experience in a year than you might at other companies in three, thanks to our collaborative culture that emphasizes continuous learning, growth, and innovation. Benefits and Perks Collaborate with a motivated team, directly tying your results to organizational success 22 days of PTO plus public holidays 401k Match Medical, Dental, and Vision Insurance This is a hybrid, full-time position working out of our Austin, TX office Compensation is based on experience At ShipperHQ, were proud to be a team as diverse as the merchants we serve. As part of the e-commerce community, we are committed to empowering businesses of all sizes to grow and succeed through technology. Guided by honesty, responsiveness, and innovation, we focus on hiring the right people for the job regardless of race, background, religion, or personal identity. #J-18808-Ljbffr