Customer Success Manager
2 days ago
Role name: Onboarding Coordinator/ Customer Success Manager Work site: RemoteDuration: 12+ MonthsJob Description: Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagementWork within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customersLeverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful deliveryProvide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs TeamsCollaborate with peers to share best practices to improve delivery processes and the customer experienceSupport CXPI “early adopters” by onboarding and walking customers through the Customer PortalEnable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)Handover newly onboarded customers to Customer Success team “ready to go,” post activation"Key Responsibilities:"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagementWork within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customersLeverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful deliveryProvide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs TeamsCollaborate with peers to share best practices to improve delivery processes and the customer experienceSupport CXPI “early adopters” by onboarding and walking customers through the Customer PortalEnable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)Handover newly onboarded customers to Customer Success team “ready to go,” post activation"What are the Mandatory skills and skill proficiencies required for this position?"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagementWork within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customersLeverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful deliveryProvide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs TeamsCollaborate with peers to share best practices to improve delivery processes and the customer experienceSupport CXPI “early adopters” by onboarding and walking customers through the Customer PortalEnable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)Handover newly onboarded customers to Customer Success team “ready to go,” post activation"RegardsRahul Bansiwaalhttps://www.linkedin.com/in/rahul-b-14b5a4168/(2014792186) | Office: (201) 479 2186 EXT: 444rahulb@net2source>comwww>net2source>com270 Davidson Ave, Suite 704, Somerset, NJ 08873, USAKnowledge is Power>
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Manager Customer Success
2 weeks ago
Austin, TX, United States Quest Software Full timeOverview Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Manager Customer Success
6 days ago
Austin, TX, United States Quest Software Full timeOverview Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Manager Customer Success
2 days ago
Austin, TX, United States Quest Software Full timeOverview Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
4 days ago
Austin, United States Concord Full timeAbout ConcordWe’re an AI‑first company building the Model Context Protocol (MCP) infrastructure that will make traditional contract management obsolete. While others experiment with tools, we’re creating the protocols, connectors, and systems that will become industry standards.We’ve already gained traction with 1,500+ companies and over 1M...
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Customer Success Manager
2 weeks ago
Austin, United States Userpilot Full timeCustomer Success Manager At UserpilotUserpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user...
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Manager, Customer Success
3 days ago
Austin, Texas, United States Rev Full timeThere's never been a more exciting time to be part of Rev. Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn't disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility...
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Customer Success Manager
2 hours ago
Austin, TX, United States Noble Hearts Hr Consulting Full timeLocation: Austin, TX (In-Office) Job Type: Full-Time, Onsite Department: Customer Success / SaaS Noble Hearts HR Consulting & Staffing is partnering with an innovative AI-first SaaS company to hire a Customer Success Manager to support onboarding, adoption, and long-term customer success. Role Highlights • Lead customer onboarding and enablement • Build...
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Customer Success Manager
1 week ago
Austin, Texas, United States Concord Full time $104,000 - $160,000 per yearAbout Concord*We're an AI‑first company building the Model Context Protocol (MCP) infrastructure that will make traditional contract management obsolete. While others experiment with tools, we're creating the protocols, connectors, and systems that will become industry standards.We've already gained traction with 1,500+ companies and over 1M users—but...
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Customer Success Manager
2 weeks ago
Austin, Texas, United States ClosingLock Full time $80,000 - $120,000 per yearAbout the Role:We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's Mid-Market Customers. . You will be the voice of the customer within Closinglock and serve as the customer liaison with Closinglock's sales, services, product, and engineering teams. You will use a data-driven approach, applying...
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Manager, Customer Success
3 weeks ago
Austin, United States Zendesk Full timeJob DescriptionAs a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization, and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on...
