Service Manager – WPS

1 day ago

dallas, United States Quantum World Technologies Inc. Full time

The Service Manager oversees and coordinates a range of critical IT services including Deskside and Service Desk functions, SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing processes, and ensuring the efficient and secure operation of these services. The Service Manager reports to the IT SDM and collaborates with cross-functional IT and operations teams.

Key Responsibilities:


  • Team Leadership:


  • Supervise and lead a team of professionals responsible for SCCM, Tools, VDI, and Security Services, also train, and mentor Deskside Support Technicians and Service Desk Agents.
  • Foster a positive and collaborative work environment within the team.
  • Provide training, mentorship, and support to team members.
  • Drive Innovation and Transformation
  • Service Desk Management:
  • Oversee the daily operations of the Service Desk, including call management, ticket routing, and issue resolution.
  • Monitor and improve service desk KPIs, such as response and resolution times.
  • Implement and maintain incident and request management processes.
  • Deskside Support Management:
  • Manage on-site technical support for end-users, including hardware and software troubleshooting.
  • Ensure timely response to on-site requests and prioritize tasks based on impact and urgency.
  • Manage hardware and software inventory and maintenance.
  • End-User Support:
  • Collaborate with end-users to understand their IT needs and issues, ensuring a high level of customer satisfaction.
  • Escalate complex technical issues to appropriate teams and ensure follow-up and resolution.
  • Identify opportunities for process improvement and user education.
  • Problem Resolution:
  • Proactively identify recurring issues and work on long-term solutions to prevent them.
  • Maintain a knowledge base for common issues and solutions.
  • Collaborate with other IT teams to resolve complex technical problems.
  • SCCM Management:
  • Oversee the design, deployment, and maintenance of the SCCM infrastructure.
  • Ensure software distribution, patch management, and endpoint configuration are effectively managed.
  • Collaborate with application owners to facilitate software packaging and deployment.
  • Tools Management:
  • Manage and maintain IT tools and applications, such as monitoring solutions, asset management, and helpdesk software.
  • Ensure tools are available and operational to support IT and business functions.
  • Evaluate and recommend new tools as needed.
  • VDI (Virtual Desktop Infrastructure) Management:
  • Oversee the design, deployment, and maintenance of the VDI environment.
  • Ensure virtual desktops and applications are available, secure, and optimized for performance.
  • Collaborate with end-users and application teams to provide VDI support.
  • Security Services:
  • Collaborate with the IT security team to ensure security policies and practices are implemented within the services managed.
  • Conduct regular security assessments and audits for SCCM, Tools, and VDI components.
  • Respond to security incidents and lead remediation efforts.
  • Warehouse Management (if applicable):
  • Manage IT equipment and inventory stored in the warehouse.
  • Ensure equipment is readily available for deployments and maintain accurate inventory records.
  • Collaborate with procurement for equipment procurement and disposal.
  • Vendor and Asset Management:
  • Manage vendor relationships for software, hardware, and services related to SCCM, Tools, VDI, and Security.
  • Maintain asset inventory records and oversee the asset lifecycle.
  • Budget management for service-related expenses.
  • Documentation and Reporting:
  • Maintain accurate records and documentation for the services managed.
  • Generate regular reports on service performance, security incidents, and compliance.
  • Continuous Improvement:
  • Identify opportunities for process improvement and cost reduction within the services.
  • Lead and support service enhancement initiatives.

Qualifications:


  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in managing IT services, with a focus on SCCM, Tools, VDI, and Security.
  • Strong knowledge of IT service management (ITSM) and ITIL best practices.
  • Understanding of security principles and experience with security compliance standards.
  • Excellent communication, problem-solving, and leadership skills.
  • Experience with warehouse and asset management (if applicable).
  • Relevant certifications, such as CompTIA Security+, ITIL, or vendor-specific certifications, are a plus.

  • WPS Solution Architect

    4 weeks ago

    Dallas, Texas, United States Quantum World Technologies Inc. Full time

    Job Title: WPS Solution ArchitectWe are seeking a highly skilled WPS Solution Architect to join our team at Quantum World Technologies Inc.Key Responsibilities:Design and develop overall infrastructure solution design lifecycle, including strategic and product roadmap.Specialize in End User Computing Area toolsets and operations.Collaborate with clients,...

  • WPS Solution Architect

    4 weeks ago

    Dallas, Texas, United States Last Word Consulting Full time

    Job Title: WPS Solution ArchitectThis is a unique opportunity to join Last Word Consulting Inc. as a WPS Solution Architect. We are seeking a highly skilled professional to lead our infrastructure solution design lifecycle, including strategic and product roadmap development.Key Responsibilities:Own Overall Infrastructure Solution Design Lifecycle (solution...

  • WPS Solution Architect

    3 weeks ago

    Dallas, Texas, United States Zensar Technologies Full time

    Job Description:We are seeking a highly skilled WPS Solution Architect to join our team at Zensar Technologies. As a key member of our infrastructure team, you will be responsible for designing and implementing end-to-end infrastructure solutions for our clients.Key Responsibilities:Design and develop comprehensive infrastructure solutions, including...

  • WPS Solution Architect

    3 weeks ago

    Dallas, Texas, United States Zensar Technologies Full time

    Job Description:As a WPS Solution Architect at Zensar Technologies, you will be responsible for owning the overall infrastructure solution design lifecycle, including strategic and product roadmap development. You will work closely with clients, business development teams, and service delivery teams to understand client requirements and drive solution...

  • Service Manager – WPS

    1 day ago

    dallas, United States Quantum World Technologies Inc. Full time

    The Service Manager oversees and coordinates a range of critical IT services including Deskside and Service Desk functions, SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing processes, and ensuring the efficient and secure...

  • Service Manager – WPS

    2 days ago

    Dallas, United States Quantum World Technologies Inc. Full time

    The Service Manager oversees and coordinates a range of critical IT services including Deskside and Service Desk functions, SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing processes, and ensuring the efficient and secure...

  • Service Manager

    1 day ago

    dallas, United States Zensar Technologies Full time

    Service Manager – Service DeskDallas, TX (Onsite)Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.Here's how you'll contribute:In this role you will help us:The Service Manager...

  • Service Manager

    2 days ago

    Dallas, United States Zensar Technologies Full time

    Service Manager – Service DeskDallas, TX (Onsite)Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.Here's how you'll contribute:In this role you will help us:The Service Manager...

  • WPS Solution Architect

    3 weeks ago

    Dallas, Texas, United States Zensar Technologies Full time

    Role: WPS Solution ArchitectLocation: RemoteDuration: Full TimeWhy Zensar?We're a team of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we're passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with...

  • WPS Solution Architect

    4 weeks ago

    Dallas, Texas, United States Last Word Consulting Full time

    This is a unique opportunity to join Last Word Consulting as a WPS Solution Architect in Dallas, TX. As a key member of our team, you will be responsible for designing and implementing infrastructure solutions that meet the needs of our clients.Key Responsibilities:Design and implement infrastructure solutions for clientsWork with clients, business...

  • WPS Solution Architect _ Dallas TX

    1 month ago

    Dallas, United States Last Word Consulting Full time

    This is Anupam from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested. Please let me know if you are comfortable . Job: WPS Solution Architect Location: Dallas, TX (Onsite role) Duration: 6 Months+ Own Overall Infrastructure Solution Design Lifecycle (solution design, effort...

  • WPS Solution Architect

    1 month ago

    Dallas, United States Quantum World Technologies Inc. Full time

    Own Overall Infrastructure Solution Design Lifecycle (solution design, effort estimation, solution articulation, transformation, development of business case and presentation) including Strategic and product roadmap.Specialization in End User Computing Area toolsets and operations.Work with client, business development team, and service delivery team to...

  • WPS Solution Architect

    1 month ago

    dallas, United States Quantum World Technologies Inc. Full time

    Own Overall Infrastructure Solution Design Lifecycle (solution design, effort estimation, solution articulation, transformation, development of business case and presentation) including Strategic and product roadmap.Specialization in End User Computing Area toolsets and operations.Work with client, business development team, and service delivery team to...

  • Relocation Services Manager

    3 weeks ago

    Dallas, Texas, United States Nucompass Mobility Service Full time

    Job DescriptionSummary:The Relocation Consultant is responsible for managing relocation services for employees within the US. These services include policy counseling, service management, and coordination of activities. The Consultant is the single point of contact for the relocating employee and is responsible for administering the client's program to...

  • HVAC & Refrigeration Field Service Manager

    3 weeks ago

    Dallas, Texas, United States Commercial Refrigeration HVAC Service Provider Full time

    We are seeking a skilled HVAC & Refrigeration Field Service Manager to oversee our team of technicians and provide direction and technical support.Key responsibilities include:Installing new heating, ventilation, and air conditioning systemsInspecting and performing equipment repairs and replacementsPerforming routine preventative maintenanceResponding to...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations nationwide. We pride ourselves on our commitment to customer satisfaction and our team of professional and certified technicians.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    4 months ago

    Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Service Manager

    3 weeks ago

    Dallas, Texas, United States Kairoi Management LLC Full time

    Service Manager Role OverviewWe are seeking a skilled Service Manager to join our team at Kairoi Management LLC. As a Service Manager, you will be responsible for leading the community's service team through daily maintenance tasks, community inspections, and upkeep.Key Responsibilities:Lead the service team in performing daily maintenance tasks and...

  • Service Manager

    2 months ago

    Dallas, United States Distribution Management Company Full time

    Job DescriptionJob DescriptionThe main Job Duties of the Service Manager are:Directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobsContinually improves and develops standards for the Service DepartmentAdministers safety, technical, and process training as required for...

  • Service Manager

    4 weeks ago

    Dallas, United States Staffing Matches LLC Full time

    We are looking for a Service Manager in the materials handling industry! In this role you’ll manage a great team of Service Technicians. You will quote service work, schedule and dispatch technicians, provide customer service, work on work orders, and support profitability.This position comes with full benefits including health insurance, 401K, company...