Solution Consultant

Solution Consultant - CRM Join to apply for the Solution Consultant - CRM role at ServiceNow. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Support product sales as the technical, industry and domain expert of a client‑facing sales team that pursues customers and prospects across one or multiple industry markets Assist discovery workshops to determine customers’ challenges and give persona and value‑based product demonstrations to align our solution with customer needs Develop client partner relationships Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry. 1+ years of pre‑sales solution consulting or sales engineering experience in Enterprise Applications Industry experience in any specific vertical including healthcare, technology, or telco is desirable. Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions. Experience working collaboratively with product management, product marketing, partners, and professional services is a plus. Travel, as necessary. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr