Host

4 months ago

Vancouver, United States Gustav's Full time

Benefits:

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Gustav's in Vancouver is looking to add a few new hospitality professionals to our amazing team. We are in search of a host who truly loves to take care of others through warm hospitality. Gustav's is a locally owned German Restaurant that has become an institution in the Portland/Vancouver area for the last 30 years. Quality food has always been a focus at Gustav's since its inception and we are looking for like-minded professionals to keep that spirit alive

NW Hospitality Group has recently acquired the legendary Gustav's with the intention of keeping the restaurant around for years to come You may know us from our other local establishments, Amaro's Table and Cecilia. We are excited to take on this new venture and are looking for hospitality and culinary professionals to join our team Our brand is already known for our impeccable service, delicious food and an amazing beverage programs.

Our bartenders must be very knowledgeable about our food, wine, beer and cocktails, so an eagerness to learn is very important to us.

We are looking for someone who is passionate about service and loves to share that passion by going above and beyond for guests. A natural-people-person with an eye for the details. You are looking to join a hard-working and efficient team that cares about great food and customer experience.

We are a company who is only interested in hiring the best of the best. We invest a lot of time, education and energy in our team members in order to ensure their success. NW Hospitality Group is a great place for those that are looking to further their career goals, we strive to promote from within and move people towards their future successes.

Summary of Position

The Host is responsible for maintaining a warm and professional environment in accordance with NW Hospitality Group's standards, managing reservations, waitlists and phone lines in a courteous and helpful manner and ensuring that each guest who walks through the front door feels appreciated and honored.

Duties & Responsibilites

Maintain utmost grooming and wardrobe presentation, as the first impression establishing the standard for the Front of House.

Maintain a clean and ambient restaurant, with specific attention to lighting, music, curtains/shades, flowers and candles - are all present and

correct.

Walk through dining room prior to service, ensuring the mise en place is completed.

Warmly and confidently greet guests as they enter. Keep in mind to PAUSE, give full attention.

Whenever possible, open the front door for guests entering or leaving the restaurant.

Answer phones using proper phone etiquette and maintain a calm and positive demeanor with guests at all times.

Be able to answer questions about the restaurant, provide directions, explain what an amaro is, etc. Always find the answer for the guest.

Demonstrate comprehensive knowledge of menu, including daily specials such as risottos, draft cocktails, etc.

Take To-go orders and complete them from start to finish from ringing them in the POS system, collecting payment with 100% accuracy,

packing and labeling the food, providing utensils, napkins and anything else the guest may need to enjoy their takeout,

Manage Online Orders, carefully checking each order before accepting, with mindfulness given to volume of orders at a time.

Remember and learn the names of return guests, track guest information in the reservation software.

Assess flow of service and time tables accordingly.

When immediate seating is limited, begin and manage waitlist, accurately quote approximate wait times.

Upon seating, offer guests a menu and water, and inform them of their server's name.

Relay messages to servers and bus persons as needed. Serve as the communication hub of the restaurant. Be in constant contact with the

Manager on Duty.

Ensure that all tables are receiving prompt and accurate service, alerting Manager on Duty when attention is needed.

Occasionally assist servers with orders, delivery of food and clearing tables.

Thank guests with genuine appreciation as they leave, inviting them to return.

As guests are leaving, gauge level of satisfaction, listening to any comments, feedback, compliments and complaints and relay them to the

Manager.

Attend, stock, and straighten restroom facilities throughout shift.

Complete any other tasks or directives issued by your Manager in a polite, timely and accurate manner.

Qualifications, Skills and Requirements

No previous restaurant experience required.

Must have exceptional grooming habits.

Be able to work in a standing position for long periods of time (up to 8 hours).

Be able to communicate clearly and effectively in the predominant language(s) of our guests.

Benefits:

Both part-time and full-time positions available, with schedule flexibility.

Closed for major holidays: 4th of July, Thanksgiving, Christmas Eve, and Christmas Day.

Healthcare benefits including dental and vision for full time employees working 30 hours.

Opportunity to work with an expanding hospitality company with many avenues for growth.

This position collects tips, the tips are divided by hours worked.

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