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General Manager

2 months ago

Miami, United States Grand Fitness Mgmt, LLC Full time
Job DescriptionJob DescriptionDescription:

Who Are We:

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.


Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.


Bilingual, Spanish, is a requirement for this location.


Benefits

  • On-Demand Pay
  • Competitive pay plus bonus potential
  • Medical, Dental and Vision insurance
  • Vacation/Holiday/Sick Time Pay
  • Employee perks and discount program
  • Free Black Card Membership
  • 401(K) Plan

As the General Manager you will:

  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
  • Manage day-to-day club operations.
  • Provide leadership within a team to set and achieve club goals.
  • Recruit, onboard, and train high-performing employees.
  • Delegate responsibilities to club staff and enforce all PF policies and procedures.
  • Track club and employee statistics and reports (weekly, monthly, annually).
  • Administration and processing of all weekly/bi-weekly employee payroll and ensuring payroll is within budget.
  • Coach and counsel team members through disciplinary process up to termination.
  • Execute retail transactions with accuracy and drive sales goals.
Requirements:

What you bring to the table:

  • Bilingual - Spanish
  • 1+ years of Customer Service experience
  • 2-3 years of experience supervising and leading a team
  • Must be 18 years of age
  • Associate or bachelor's degree are preferred.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Strong customer service skills
  • Strong problem resolution skills
  • Strong verbal and written communication skills
  • Basic computer proficiency (Microsoft Suite)
  • Ability to lift up to 50 pounds
  • Ability to walk and stand for prolonged periods of time
  • Ability to continuously talk in person or on the phone during shift
  • Will occasionally encounter cleaning chemicals during shift

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.