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Service Advisor

1 month ago

Durham, United States Sport Durst Automotive Group Full time

Service Advisors Needed - Start the Rewarding Career You've Been Looking For and Apply Today

Offering Sign-on Bonus for qualified applicants

At Sport Durst Automotive of Durham, we're always seeking experienced, self-motivated individuals to join our team and support our multi-franchise service departments continued growth and personnel needs.   If you're looking for a career opportunity with a company that offers you both personal and business growth and you're motivated to succeed then Sport Durst Automotive is your place  Stop looking and take a few minutes and apply with us today. 

The Sport Durst Group is a family owned business that strives to maintain employee longevity by providing our employees with a positive, diverse workplace atmosphere and culture. Our strong support staff is trained and committed to personally empower our employees with the knowledge and tools they need to achieve personal and business goals while building a long lasting, rewarding career. Our ultimate goal is ensure that every employee of the Sport Durst Automotive family is provided the opportunity to succeed.  We encourage you to go ahead and make that career decision to join us in this venture to maintain our status as one of the BEST employers in the area. 

Sport Durst Automotive is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.  

For the health safety of all our valuable team members and customers, Sport Durst Automotive Group uses a licensed professional company to regularly sanitize all work spaces, customer waiting areas, showrooms and service areas 

In addition to providing our employees with the utmost, up to date, competitive pay, we provide our employees with many added benefits and perks.

  • Medical Plan with Employer Participation
  • Vision Plan
  • Dental Plan
  • Short Term Disability
  • $25,000 Employee Life Policy provided by Employer
  • Long Term Disability provided by Employer
  • 401-K Plan with Employer Match
  • HSA Healthcare Plan
  • FSA Health and Childcare Plan
  • We Promote Within the Company
  • Flexible Work Schedule 
  • Paid Training
  • Paid Vacation
  • Discounts on products and services
  • Employee Birthday Recognition
  • Etc.

Service Advisors Requirements and Responsibilities -   Our service advisors primary responsibility is to function as a liaison between the service staff and customers.  They work closely with technicians to determine the repairs needed and explain pricing and reasoning for the repairs with the customers.  This includes identifying the customers needs and coordinating all aspects of the repair or maintenance from start to completion.

  • Bring a positive, ambitious attitude to work each day
  • Strong interpersonal skills with ability to communicate effectively with a diversity of individuals on the phone or electronically.
  • Professional appearance and hygiene
  • Knowledge of the business and service/repair processes.  Ability to listen and identify customers needs and explain the manufactures or warranty companies protocols.
  • Maintaining and developing relationships with customers from point of drop-off and until service work is completed. Providing customers informative up to date repair status and provide detailed explanation of additional service repairs needed.
  • Provides a complete and accurate cost estimate for labor and parts.
  • Strong organizational skills a must in order to maintain and have updated vehicle repairs information at all times.
  • Commitment to excellence and high standards
  • Works with integrity and ethically and upholds company/organization values.
  • Follow company policies and procedures. Supports team members, company goals and respects diversity.
  • Can manage difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
  • Must have valid drivers license and obtain a good driving record during employment.