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Field Supervisor of Home Clean Heroes of North Delaware

3 months ago

Wilmington, United States Home Clean Heroes of North Delaware Full time

Benefits:

Bonus based on performance

Company car

Free uniforms

Profit sharing

Training & development

Field Supervisor, Home Clean Heroes

About Home Clean Heroes

Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. This person will manage the day-to-day operation of Home Clean Heroes of North Delaware and is responsible for providing top-notch cleaning services and positive customer experiences for each of our valued clients in the Wilmington area.

Field Supervisor, Home Clean Heroes Local Operations The Field Supervisor (FS) must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills.

The position reports to the owner and operates out of our local office. This is a part-time position and as our client base expands, this role will transition to full-time. This is a hourly position.

Responsibilities:

Serve as Lead Cleaning Specialist on an active team as available

Provide coaching and training or other assistance to other team members as directed by Owner or Manager

Re-route customers/adjust schedules and placing calls to customers when necessary

Perform quality assurance inspections as directed

Perform in-home estimates as directed

Perform chemical and equipment inventory and provide Manager or Owner with order requests

Mix cleaning solutions as needed

Repair equipment (vacuums) as needed, or recommend replacement to Manager or Owner

Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)

Fielding call center information and directing to the correct team when necessary

Grassroot Marketing (i.e., placing door hangers, yard signs, etc.)

Limited office or other duties as assigned (i.e., laundry management, call center relations)

Requirements:

Excellent customer service and communication skills.

Computer savvy with strong software user skills.

Positive can-do attitude and strong leadership skills.

Highly organized with strong attention to detail.

Experience coordinating and managing teams of employees and office staff.

Sales-focused individual with experience preferred.

Route-based service business experience preferred but not necessary.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.