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Hotel Sales Coordinator, Fairfield San Bernardino
4 weeks ago
We are looking for a professional Sales Coordinator to join our team in assisting the GM and Sales and Marketing efforts: will be working directly with clients and property programs to increase group and event business using sales techniques for maximum revenue and Holiday Inn Guest Loyalty Program. Looking for a detailed associate to complete Sales/group-related documents throughout the sales process. Also, support general office duties (answering phones, filing, mail, email, copying, etc.) Additional duties may typically include preparing/completing sales-related documents (proposals, contracts, lead distribution, and turnovers); coordinating group leads and/or reservations, VIP arrivals, special events, and preparing a variety of reports. Provides professional service to gain a high level of guest confidence and satisfaction. Enters information into the computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.
**Qualifications & Competencies:**
* One to two years of customer service experience at a comparable hotel setting.
* Sales experience desired.
* Must have excellent customer service/communication skills to work with callers of various social, cultural, economic, and educational backgrounds to resolve problems/complaints and providing a high level of guest satisfaction.
* Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.
* Requires working knowledge of Microsoft Office applications (including Outlook, Word, and Excel) and the ability to learn and operate hotel computer systems. Hotel loyalty experience desired.
* Strong attention to detail and the ability to handle multiple tasks. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods, or in an emergency.
* Must be able to speak, read, write, and understand English to understand instructions, safety rules, prepare sales materials, and communicate with guests.
* Able to work independently with minimal guidance and as part of a team.
* Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
* Completes all required training as scheduled.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel property.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.
I hereby acknowledge that I have read and understand the content of this job description.
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