Technical Account Manager

3 weeks ago

New York, United States Stigg Inc. Full time

Stigg, we’re reinventing how software companies manage pricing and packaging, making it effortless, flexible, and developer-first. We’re building for builders: the engineering and product teams shaping the next generation of SaaS.Trusted by companies like Miro, Webflow, PagerDuty, Upwork, Qlik, and Productboard, Stigg helps high-scale teams turn monetization into a growth engine instead of a bottleneck.Now we’re looking for a Technical Account Manager who will own the post-sales customer journey, from implementation to adoption and growth.You’ll partner with some of the world’s most innovative SaaS companies, helping them integrate Stigg seamlessly, maximize value, and scale their monetization operations efficiently.As a trusted advisor, you’ll combine deep technical understanding with a customer-first mindset, ensuring that each deployment leads to tangible business impact.What you’ll doOwn the technical post-sales lifecycle, driving customer success from onboarding and go-live through adoption and value realization.Collaborate with Product, Engineering, and Sales to represent the customer voice and influence roadmap priorities.Lead technical workshops and deep-dives to accelerate adoption and remove friction points.Monitor customer health, usage, and business outcomes, identifying opportunities for growth.Act as a trusted advisor, building long-term relationships with engineering and product leaders.Requirements4–6 years of experience in Enterprise B2B SaaS, ideally in technical account management, solutions engineering, or customer success roles.Solid technical background — familiarity with APIs, SDKs, and cloud architectures (AWS, Node.js, TypeScript preferred).Proven experience driving product adoption, technical enablement, and measurable value for enterprise clients.Strong problem-solving skills and the ability to navigate complex customer environments.Excellent communication and stakeholder management skills — you can speak both technical and business fluently.Bonus: experience with SaaS monetization, feature management, or usage-based billing systems.How We Measure SuccessAccelerate customer onboarding and implementation velocity.Maintain strong product adoption, engagement, and satisfaction.Drive consistent and growing usage across customer accounts.Ensure customers renew and expand successfully.Why You’ll Love Working at StiggStigg is transforming how modern software companies sell and monetize. Our APIs power the monetization infrastructure behind some of the fastest-growing SaaS products in the world.Joining now means joining the core team that will shape the category, and the conversations driving it. You’ll have real ownership, creative freedom, and a front-row seat to how the world’s best software companies think about pricing, packaging, and go-to-market.PerksStock options, competitive salary, latest MacBook Pro, amazing dog-friendly office, and great team vibes.Office & RemoteWe work mostly together at the office to foster collaboration and creativity.This role is based in our Williamsburg, New York office, with 4 days a week on-site and flexibility for 1 remote day. We’re happy to help with commute, workspace setup, and anything else that helps you feel at home. #J-18808-Ljbffr

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