Senior Account Director

Join to apply for the Senior Account Director role at Coates Group Company Overview For almost 60 years, Coates Group has enabled impactful connections between some of the world’s leading brands and their customers. We create dynamic, smart, personalized and engaging customer experiences powered by digital hardware, a proprietary content management system and industry-leading signage solutions. We operate in over 50 global markets and maintain 9 offices worldwide, headquartered in Sydney, Australia. Coates Group values the spirit of a family‑owned business and the innovation of a startup, driving our purpose of “Creating Connections. Empowering Partnerships. Always Evolving.” Through hard work, dedication and creativity, we have become industry leaders, winning awards such as the Australia Good Design Award twice and completing the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and value diversity. Our team—“Crew”—revolutionizes how leading brands leverage technology to deliver top‑notch customer experiences. Role Summary As Senior Account Director, you will drive technology delivery and account growth, combining deep product knowledge with exemplary client relationship management to ensure successful project implementation and sustainable business expansion. Accountabilities Client Relationship Management: Cultivate and maintain strong, long‑term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly. Technology Solution Expertise: Develop an in‑depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients. Account Strategy: Own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights. Account Growth: Identify opportunities for account growth and collaborate with cross‑functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts. Project Oversight: Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders. Consultative Selling: Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs. Revenue Generation: Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross‑selling additional services. Market Research: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities. Reporting and Forecasting: Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management. Negotiation: Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients. Customer Advocacy: Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly. Team Leadership: Provide resolution paths, escalation procedures, and professional development for team members. Process Improvement: Identify opportunities to improve, iterate, or tighten processes within account management and cross‑departmentally. Capabilities Pipeline Management: Efficiently manage and track leads, prospects, and opportunities through the sales cycle using CRM systems. Stakeholder Engagement: Engage and influence Coates Group and external stakeholders to drive deals forward. Contract Negotiation: Draft, review, and negotiate contracts to ensure they are beneficial and align with expectations. Market Analysis: Analyze market trends, competitive landscapes, and customer feedback to align sales strategies. Presentation Skills: Create and deliver compelling presentations tailored to various audiences, including technical teams, C‑level executives, and end users. Forecasting: Predict sales outcomes based on data, trends, and industry knowledge to set realistic targets and strategies. Cross‑Functional Collaboration: Work seamlessly with marketing, product, finance, and customer support to ensure client satisfaction and deal closure. Conflict Resolution: Address and resolve conflicts or issues that arise during the sales process, whether internal or with clients. Financial Acumen: Understand pricing strategies, discount structures, and financial terms to ensure profitability and value delivery. Account Management: Ensure existing clients are satisfied, upselling or cross‑selling when appropriate, and addressing concerns. Qualifications Bachelor’s degree in business, technology, or a related field (Master’s preferred). Proven track record in technology sales and account management, with at least 7 years of experience in a similar role. Deep understanding of technology solutions and their applications. Exceptional communication, negotiation, and presentation skills. Strong analytical and problem‑solving abilities. Ability to work collaboratively with cross‑functional teams. Results‑driven mindset and a commitment to meeting and exceeding sales targets. Proficiency in CRM software and sales tracking tools. $150,000 - $170,000 a year Benefits The benefits include an annual market‑competitive bonus program and our “Thrive Program,” which offers flexible work options, virtual yoga or meditation sessions, a global wellness paid day off, and a “Give Back Day” for community impact. Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating Coates and contacting job seekers via fraudulent emails that request personal information. Coates has reported these incidents to law enforcement and is cooperating with the investigation. All applications must be submitted through our official website https://coatesgroup.com/careers or our LinkedIn profile. All emails from us will come from our official domain, either @coatesgroup.com or via our ATS email address no‑reply@hire.lever.com. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Technology, Information and Internet #J-18808-Ljbffr