Field IT Support Technician

6 days ago

tucson, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Field IT Support Technician. This is a 12+ Months Contract opportunity with long-term potential and is located in Tucson,AZ (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-41236


Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Drive to client sites and provide general IT support to various customers and locations, including retailers and banks.
  • Perform break-fix tasks, including hardware repair and installation (IMAC) calls.
  • Support clients with troubleshooting and maintenance, ensuring adherence to Service Level Agreements (SLAs) within a 4 to 6-hour window.
  • Efficiently route and manage a dynamic schedule, adapting to changing priorities and locations.


Key Requirements and Technology Experience:


  • Skills-Troubleshooting, Ticketing , Break-Fix ,IMAC.
  • Hands-on hardware repair experience (printers, PCs, POS systems, etc.), with a focus on break-fix solutions. Familiarity with ticketing systems for tracking and managing technical support requests.
  • A+ certification is beneficial but not required. Lexmark certification and experience preferred, though not necessary.
  • Experience with laser printer break-fix and equipment installs is a plus.
  • Knowledge of HP, Dell, and Lenovo products is desirable but not mandatory.
  • Driving and Location:
  • Extensive driving required, with potential for longer distances.
  • Mileage is compensated.


Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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