Regional Plumbing Manager

Regional Plumbing Manager Join to apply for the Regional Plumbing Manager role at Rinnai Canada. Creating A Healthier Way of LivingRinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water. It is the only tankless water heating manufacturer in the US and commits to its employees with a strong, accountable culture that gives back to the community. Responsibilities Establish an authorized service network within the region of responsibility for in‑home/onsite service of product manufactured and sold by Rinnai. Negotiate all labor rates for authorized service agreements within the region. Monitor the quality of service provided by authorized service agents and develop improvement programs for agents not meeting required standards. Provide ongoing technical training to Sales Representatives, customers, installers, and authorized service agents. Support, as needed, in addressing and resolving escalated field product performance issues. Support major commercial product install projects, ensuring proper sizing and installation of products used in the project. Provide developmental support to Rinnai’s Regional Service Managers and off‑site Technical Specialists throughout North America. Act as liaison between the field and Rinnai’s Engineering department to identify possible performance or quality issues and gather information in support of the same. Interface with local code officials to address and work through identified code issues. Represent Rinnai on off‑site visits and/or liability investigations as required. Maintain company‑provided tools, equipment and property. Ensure all activities comply with established legislative laws and/or company policies and procedures. Other Perks/Benefits: Best‑in‑class health benefit programs that provide eligibility on 1st day of employment, 401k match, company vehicle, Paid Volunteer Community Service Day, and so much more. Requirements (Knowledge) Bachelor’s degree and/or equivalent experience in electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred. Plumbing/HVAC/Electrical or Gas License required. Minimum 5 years troubleshooting experience with residential and commercial gas water heaters and boiler systems. Previous experience in training/teaching required. Minimum of 2 years’ experience managing a territory preferred. Commercial boiler systems experience a plus. Skills Excellent communication skills, both written and verbal, with the ability to present to groups. Self‑starter with the ability to work individually and in a team environment. Ability to multitask. High degree of technical and analytical skills. Ability to work with various levels of people, customers or teams. Knowledge in using Word, Excel, PowerPoint and various web‑based tools. Abilities Ability to lift to 75 lbs. Ability to travel up to 75% and submit expenses for reimbursement weekly. Ability to safely operate company‑provided tools, equipment and property. Professional approach; confidence in dealing with people. Commitment to achieving established business goals. Strong technical/customer service orientation. High level of personal integrity and honesty. Team player, able to operate with a great deal of independence. Physical Requirements Ascending or descending ladders, stairs, scaffolding, ramps, poles and similar structures; moving oneself in various positions to accomplish tasks in confined spaces; standing or sitting for prolonged periods; moving objects up to 75 lb and performing repetitive motions; continuous communication with others; operating motor vehicles or heavy equipment; assessing the accuracy, neatness and thoroughness of work assigned. Environmental Conditions Occasional low and high temperatures; outdoor elements such as precipitation and wind; noisy environments; hazardous conditions; poor ventilation; small and/or enclosed spaces; no adverse environmental conditions expected. Benefits Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care Paid Time Off (PTO), Floating Holidays (FH) Paid Holidays 401(k) Plan with Company Match Company Paid Life Insurance Voluntary Life Insurance Short- and Long-Term Disability Professional Development Tuition Reimbursement Annual Incentive Plan (AIP) Referral Bonuses Paid Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend’s discount Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Seniority level Mid‑Senior level #J-18808-Ljbffr