Capital Logistics Group | Operations Specialist | chicago, il
1 week ago
Capital Logistics Group is a dynamic asset-based freight brokerage looking to hire an Operations Specialist to join our fast-growing organization. This role is responsible for creating long-term relationships and growing existing clientele. You will work with Account Managers, developing relationships through daily interaction including quoting, problem solving, TMS management and other general customer service functions. A successful candidate will utilize their knowledge and experience to implement and develop additional processes and procedures to better serve the company and position.
What's great about this job:
- Casual office environment focused on personal development and company growth.
- River West office location with access to nearby restaurants, coffee shops and more.
- Public transportation options with easy access to the Blue Line.
- 401K with company contributions.
- Full healthcare benefits including health, dental, and vision.
Successful candidates will:
- Assist our Account Management team with day-to-day operations through consistent communication with customers, shippers, and receivers regarding the details of order entry, scheduling, tracking, problem resolution, and status updates.
- Develop, grow, and maintain strong relationships with customers and teammates.
- Resolve billing discrepancies with customers or internal billing team with an eye for process improvement, efficiency, and attention to detail.
- Work with team leads in forecasting, business planning, and strategy.
- Have the ability to multi-task in a fast-paced environment, working independently and as part of a team with enthusiasm and high energy.
- Command strong work ethic, motivation, sales drive, and ability to negotiate.
- Demonstrate confident decision-making capabilities and problem-solving skills.
- Possess excellent communication skills via phone and email.
- Maintain strong organizational and prioritization skills.
- Bachelor's degree preferred.
- Minimum 1-year experience in sales and customer service.
Come join our team today
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