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Operations Specialist

3 months ago

Chicago, United States Capital Logistics Group Full time

Capital Logistics Group is a dynamic asset-based freight brokerage looking to hire an Operations Specialist to join our fast-growing organization. This role is responsible for creating long-term relationships and growing existing clientele. You will work with Account Managers, developing relationships through daily interaction including quoting, problem solving, TMS management and other general customer service functions. A successful candidate will utilize their knowledge and experience to implement and develop additional processes and procedures to better serve the company and position.


What's great about this job:

  • Casual office environment focused on personal development and company growth.
  • River West office location with access to nearby restaurants, coffee shops and more.
  • Public transportation options with easy access to the Blue Line.
  • 401K with company contributions.
  • Full healthcare benefits including health, dental, and vision.


Successful candidates will:

  • Assist our Account Management team with day-to-day operations through consistent communication with customers, shippers, and receivers regarding the details of order entry, scheduling, tracking, problem resolution, and status updates.
  • Develop, grow, and maintain strong relationships with customers and teammates.
  • Resolve billing discrepancies with customers or internal billing team with an eye for process improvement, efficiency, and attention to detail.
  • Work with team leads in forecasting, business planning, and strategy.
  • Have the ability to multi-task in a fast-paced environment, working independently and as part of a team with enthusiasm and high energy.
  • Command strong work ethic, motivation, sales drive, and ability to negotiate.
  • Demonstrate confident decision-making capabilities and problem-solving skills.
  • Possess excellent communication skills via phone and email.
  • Maintain strong organizational and prioritization skills.
  • Bachelor's degree preferred.
  • Minimum 1-year experience in sales and customer service.


Come join our team today